Aged Debt Supervisor

Contechs Consulting; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Contechs Consulting in Birmingham is seeking an Aged Debt Supervisor on a 6-month contract. You will lead a small team of two Collections Executives, reviewing debts weekly with guidance to resolve complex queries and keep customers on track for payment.

The role requires strong credit control, hands-on analysis in DMS, and collaboration with Back Office and Commercial teams to drive timely settlements. You will also coach staff, monitor SLAs, and identify root causes to reduce future disputes

Qualifications

• Experience in credit control and financial ledger analysis.
• Strong numerical, analytical and problem-solving skills.
• Experience in a fast-moving consumer goods environment is desirable.
• Proficient in Excel and SAP systems.

Responsibilities

• Hold weekly ledger reviews with Collections Executives to resolve outstanding debt.
• Support collections with customer contact escalations via phone, email, and face-to-face.
• Lead daily and ad-hoc Overdues meetings with Back Office to drive timely payments.
• Conduct Root Cause analysis in the Dispute Management System to identify trends and reduce future claims.
• Coach and upskill the Collections Executives through mentoring.
• Ensure SLAs are met and data housekeeping in DMS Dispute Case.

Skills

Credit control

Analytical skills

Leadership

SAP

MS Excel

Tools

SAP

MS Excel

Job description

Aged Debt Supervisor

Bournville, West Midlands

6 Month Contract

20.35 per hour

Responsibilities:

• Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
• Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
• Conduct Overdues/Invalids meetings with Commercial
• Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
• Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
• Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
• Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
• Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
• Identify potential customer risks / behaviours and elevate to Credit Risk Analyst
• Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"), if not, identify root cause and take actions to resolve
• Increase capability/upskill the Collections Executive through training, mentoring and coaching
• Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders

Main purpose of the role:

• Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained
• Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments
• High levels of collaboration amongst various internal and external stakeholders
• Expectation of root cause analysis to understand and improve customer behaviours

Qualifications:

• A desire to drive your future and accelerate your career and the following experience and knowledge:
• Credit control experience
• Expert in financial / ledger analysis
• High-level SAP competence
• Experience in a fast-moving consumer goods or consumer packaged goods company
• Proficient organisational, prioritisation and time management skills
• Strong numerical, analytical and logical reasoning skills
• Experience of working within a customer facing role
• Experience in an Order to Cash environment
• Advanced knowledge of MS Office Applications, particularly Excel
• Able to identify and remove barriers to enable team success
• Ability to coach and lead others
• Effective Business Partnering
• Conflict and Relationship Management