Collections Agent

TN United Kingdom; Sevenoaks; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established industry player in financial services is seeking a Collections Agent to join their team in West Kent. This role offers a competitive salary and the opportunity to work in a hybrid environment after the probation period. Ideal candidates will possess excellent customer service skills and a strong sense of urgency. You'll be responsible for assisting customers in financial distress, processing payments, and coordinating with various departments to ensure positive outcomes. If you're a compassionate problem-solver who thrives in fast-paced settings, this is the perfect opportunity for you!

Qualifications

• Skilled communicator with strong problem-solving abilities.
• Demonstrates urgency and a good work ethic.

Responsibilities

• Handle inquiries from customers facing financial difficulties.
• Process card payments and establish payment plans.

Skills

Customer Service Skills

Problem-Solving

Interpersonal Skills

MS Office Competency

Job description

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Collections Agent
£24,500 - £27,050
Monday to Friday (Hybrid working after probation)
Shift Pattern, 8.00 – 4.30pm, 9.30 – 6.30pm, 10.30 – 7.00pm

Are you a skilled communicator with a knack for problem-solving ? Do you thrive in a fast-paced environment and enjoy helping people find solutions? If so, we have the perfect opportunity for you!

My client is a leading Financial Services company based in West Kent and are looking for a candidate with excellent interpersonal skills to join them

Duties Include:

• Handle telephone and email inquiries from customers facing financial difficulties, finding appropriate payment solutions for missed payments
• Process card payments and establish payment plans, collaborating with the other specialist teams to support customers
• Show compassion and understanding towards customers in vulnerable situations ensuring they are managed appropriately
• Meet and maintain all performance and productivity targets
• Coordinate with other operational departments involved in the customer journey to ensure a positive outcome at every stage

The ideal candidate must have/be:

• Excellent customer service skills and awareness of the importance of the customer
• Demonstrates a sense of urgency and good work ethic
• Strong interpersonal skills, able to establish effective working relationships at all levels
• Competent in MS Office

Note: Due to the companies remote location, it is ideal for candidates to drive as there is a lack of public transport

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.