Customer Service/Collections Assistant

TN United Kingdom; Epsom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service/Collections Assistant in Epsom. In this role, you will be responsible for managing customer accounts, providing financial support, and ensuring compliance with Consumer Duty regulations. Your expertise in customer service and credit control will be vital in delivering tailored solutions that prioritize customer care. This position offers a competitive salary and excellent benefits, making it a fantastic opportunity for those looking to make a meaningful impact in a supportive environment.

Benefits

Competitive Salary

Amazing Benefits

Qualifications

• Experience in a credit control role or customer service within finance.
• Understanding of Consumer Duty regulations.

Responsibilities

• Manage customer accounts and resolve issues in line with company policies.
• Engage with customers to identify tailored solutions for repayment plans.

Skills

Customer Service

Credit Control

Financial Support

Consumer Duty Regulations

Job description

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Customer Service/Collections Assistant, Epsom

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Client:

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

18355e61a6a2

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Competitive salary and amazing benefits

About Our Client

A new opportunity for an experienced Customer Service/Collections Assistant to join a well-known business based in Epsom.

Job Description

* Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.* Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.* Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.

The Successful Applicant

• Ideally experience in a credit control role or customer service within finance.
• Preferably experience in an accountancy function.