Collections Agent

Oodle Finance; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in Manchester is seeking a Payment Support Agent to enhance customer experience regarding outstanding payments. The ideal candidate will have excellent communication skills and the ability to support customers in financial distress. This role involves setting up payment plans, addressing telephone queries, and providing compassionate support to clients. The company promotes a diverse and inclusive environment, focusing on team collaboration and customer care.

Benefits

25 days holiday plus bank holidays

Private Medical via vitality

Health cash plan

Pension contribution

Free breakfast and drinks

Employee discounts

Volunteer day per year

Mental health care services

Enhanced family leave

Qualifications

• Exceptional communication and empathy skills.
• Ability to support customers in financial difficulties.
• Capability to proactively manage and prioritize tasks.

Responsibilities

• Assist customers with missed payments.
• Set up payment plans and collaborate with specialists.
• Record conversations and administrative actions.

Skills

Excellent communication skills

Empathy

Financial knowledge

Problem-solving

Job description

⏰ Monday – Friday 9am – 6.00pm (1 hour lunch), one Saturday in every 3 from 9am – 1pm (37.5 hours per week)

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 👌1 day volunteer day per year– an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• 🤧Paid sick leave – enhanced company sick pay.
• 👨Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

🚗 Oodle – who are we ?

Our mission is to empower our customersby delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road.-we finance cars, but more importantly,we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

📣 The Role

Payment Support Agent at Oodle Car Finance.

The Payment Support Team at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to help them manage missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to achieve the right outcome.

If you are passionate, driven and committed to providing a first‑class customer experience, we’d love to hear from you.

At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company that will support your career and be part of a positive and dynamic team.

What you’ll be getting up to:

• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

The role will be a great fit if:

• Excellent communication and listening skills, both verbal and written to effectively interact with our customers
• Strong knowledge of ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used‑car industry.

• 🔦 Capability and values interview (45 mins)

Our values

• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – it’s awesome when we do better every day
• Everyone’s a builder – we’re in this together and we win as a team
• Bravely honest – we’re honest with ourselves and everyone else
• Think customer – they’re at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.

Equal Employment Opportunity

As set forth in Oodle Finance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

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