Telephone Collections Agent

Made Employment Ltd; Romford; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Uncapped commission

Lunch options (30 or 60 min)

Life Insurance

Pension 3% after 3 months

5 weeks holiday

Training provided

Job summary

Made Employment Ltd is expanding its Customer Contact team at the Romford Head Office to handle debt collection conversations with both commercial and residential customers. You will negotiate to secure payment while showing empathy to vulnerable customers, aiming for positive outcomes.

The role includes onboarding checks, including basic DBS, credit checks, and references, and offers full training and uncapped monthly commission.

Qualifications

• Excellent negotiation skills and ability to show empathy.
• Experience dealing with vulnerable customers.
• Willingness to undergo DBS and credit checks.

Responsibilities

• Speak with commercial and residential customers to discuss debt.
• Aim to secure payment while maintaining empathy.
• Contribute to debt recovery targets and outcomes.
• Participate in onboarding checks and service quality standards.

Skills

Negotiation

Empathy

Communication

Job description

Our client are a leading Debt Collection Agency and they're looking to expand their Customer Contact team at their Romford Head Office.

This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy, whilst remaining focussed on an outcome to resolve the debt.

Benefits:

• Uncapped monthly commission.
• Option of 30min or 60 min lunch agreed when you start
• Life Insurance
• Pension Contributions of 3% after 3 months
• 5 weeks holiday (they do have Xmas shut down)
• Full training provided

Hours/Shift Pattern

Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday

If you opt for a 30 min lunch you would start 30 mins later unless on an early shift

Recruitment process requires you to complete onboarding checks which includes a Basic DBS check, passing a credit check with no CCJ's, IVA's or Bankruptcies and references