Collections Advisor (Credit Control)

www.topfinancialjobs.co.uk - Jobboard; Redhill; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A client in Redhill is looking for a Collections Advisor to manage customer accounts and ensure compliance with policies. The role involves achieving targets, negotiating settlements, and supporting the team. In return, the position offers healthcare, a competitive salary, and flexible working options.

Benefits

Healthcare

Competitive pension

Hybrid working

Flexible hours

Qualifications

• Previous experience in Credit Control, Collections, or Customer Service.
• Proficient in Microsoft Office, especially Excel.
• Strong Conflict Management and Negotiation skills.

Responsibilities

• Manage a portfolio of customer accounts within the Collections Department.
• Ensure compliance with arrears management policies and procedures.
• Negotiate settlements and resolve disputes.

Skills

Credit Control

Negotiation

Conflict Management

Tools

Microsoft Office

Excel

Job description

Description: One of our clients is looking for a Collections Advisor to join their team in Redhill.

Your new company

One of our clients in Redhill is seeking a Collections Advisor to join their team.

Your new role

1. Manage a portfolio of customer accounts within the Collections Department.
2. Ensure arrears management complies with policies and procedures.
3. Achieve targets and prepare monthly reports.
4. Handle queries, resolve disputes, and negotiate settlements.
5. Support the team, work autonomously, and ensure high performance.

What you'll need to succeed

• Previous Credit Control, Collections, or Customer Service experience.
• Proficient in Microsoft Office, especially Excel.
• Conflict Management & Negotiation skills.

What you'll get in return

In return, you will be offered healthcare, a competitive pension and salary, hybrid working, and flexible hours when required.

What you need to do now

If you're interested in this role, click 'apply now' to send an up-to-date copy of your CV, or contact us directly. If this job isn't quite right but you're seeking a new position, please reach out for a confidential career discussion.