Credit Control Administrator

Busy Bees In Portishead; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading childcare provider in the UK is seeking a Credit Control Administrator to manage customer debts efficiently. This remote role involves responsibilities such as daily debt collection, maintaining records, and assisting in court documentation. Join a company that prioritizes employee benefits and professional development.

Benefits

Remote working

Sector leading Family Leave

Dedicated employee benefits platform

Childcare discounts

33 days holiday including bank holidays and your birthday

Health and Wellbeing programs

Further training and development

Qualifications

• Experience in a similar role is desirable.
• Intermediate Excel skills required.
• Good telephone manner and confidence in communication.

Responsibilities

• Conduct daily customer debt collection activities.
• Maintain customer records related to debt collection.
• Assist in providing documentation for court proceedings.

Skills

Communication skills

Attention to detail

Debt collection

Excel

Job description

Job Title: Credit Control Administrator

Reports to: Credit Control Manager

Employment Type: 32 hours per week, Fixed term contract for 12months, Remote

About the role

As a Credit Control Administrator, you’ll play a vital role in the effective management and collection of customer debt across Busy Bees Centres. You'll approach your work with professionalism and attention to detail, ensuring that debt is handled efficiently and with care.

About Busy Bees

Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the third largest provider in the world with 1000 Centre's globally to date, this is the most exciting time to join us!

About the Benefits

• Remote working
• Sector leading Family Leave.
• Big Benefits. Dedicated 24/7 employee benefits platform
• Childcare discounts.
• 33 days holiday including bank holidays and your birthday off.
• Health and Wellbeing - Employee Assistance Program and our Peppy and Mental Health Apps
• Further Training and development.

Responsibilities

• Effective customer debt collection activities daily including debts held in internal systems
• Maintain & update customer records with debt collection activities undertaken.
• Reviewing and monitoring the ongoing collection of outstanding debt including payment plans and debts going through court procedure.
• Assist the Credit Control Manager in providing relevant documentation required for court proceedings where required.
• Occasional involvement in testing system upgrades and transitional functions.
• Assisting with any other ad hoc duties requested by the Credit Control Manager as and when required by the business.
• Knowledge and experience of excel to intermediate level and previous experience within a similar environment would be desirable.
• A good telephone manner, confidence in dealing with internal customers and parents, via email and phone.
• Responding to Customer account queries and allocation and reconciliation of Customer accounts

Key skills & Experience

• Ability to manage workloads based on matter of importance to ensure deadlines are met
• Ability to work independently as well as part of the wider order to cash team
• Keep up to date with a sound understanding of general operating practices within Busy Bees
• Keep up to date with changes in the department and systems to ensure the correct process is being adhered to
• Persistent, calm and confident communication skills