Credit Controller

Travelers Insurance Co. Ltd.; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a Credit Controller to manage premium collections and support financial operations. This role requires credit control experience, teamwork, and strong communication skills. In addition, the company offers generous benefits including private medical insurance and retirement plans.

Benefits

Private Medical Insurance

Retirement contributions

25 days holiday entitlement, plus additional purchase option

Wellness Programme

Volunteer Encouragement program

Qualifications

• Credit control experience within insurance or B2B environment preferred.
• Intermediate skills in numeracy and communication.
• Good working experience of Excel and Word.

Responsibilities

• Collect premium due from brokers and resolve queries.
• Perform daily and monthly complex broker ledger reconciliations.
• Liaise with underwriting teams and prepare bad debts for collection.

Skills

Credit Control

Teamwork

Numeracy

Communication

Excel

Word

Job description

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Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

What Is the Opportunity?

We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

Primary Job Duties & Responsibilities

• Accurately record, input, allocate and scan cash received.
• Process and reconcile outgoing payment requests.
• Taking a proactive role in managing portfolio of debtors.
• Perform daily and monthly complex Broker ledger reconciliations
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams
• Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary.
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to Debt Collectors.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience.
  
  

What Will Our Ideal Candidate Have?

• Credit control experience within insurance or within a Business to Business (B2B) environement preferred.
• Good working experience of excel and word.
• Able to demonstrate good teamwork
• Intermediate numeracy skills.
• Intermediate communication skills.
  
  

What is a Must Have?

• Previous credit control experience.
  
  

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
  
  

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

• Industries

  Insurance

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