Credit Controller

Medserv; Haywards Heath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare service provider is hiring a Credit Controller to join their team in Haywards Heath. This role combines customer service and credit control responsibilities and requires strong communication skills. Ideal candidates should have experience in office environments and a proven ability to manage queries effectively, ensuring prompt payment processes. The position offers a hybrid working model and attractive benefits.

Benefits

Hybrid working option post probation

Private Medical

Pension contribution

Life Assurance

Holiday Plus Scheme to purchase additional leave

Access to tax incentive schemes

Regular sports and social events

Qualifications

• Minimum of one year's experience in an office setting.
• Excellent written and verbal communication skills.
• Able to work under pressure and meet deadlines.

Responsibilities

• Manage client and patient queries efficiently.
• Ensure timely payment of invoices.
• Chase overdue invoices through various communication methods.

Skills

Communication

Customer Service

Time Management

Negotiation

Education

Minimum of one year's office experience

Experience within a Customer Services environment

Tools

Microsoft Office

Excel

Job description

Medserv Haywards Heath, England, United Kingdom

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Medserv Haywards Heath, England, United Kingdom

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Group Talent Partner @ Medserv | UK, IRL & POL

About Medserv:

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.

Role Overview:

Our Credit Control team at Medserv are looking for a suitably experienced Credit Control Specialist / Customer Services Representative to join their busy Department. If you thrive on delivering great customer service and have a passion for Credit Control this could be the ideal opportunity for you as is a blend of both.

Our UK Credit Control Team and processes are evolving so, if you are keen to deliver excellent results to tight timescales and can demonstrate experience in working to targets and managing customers - we would love to hear from you.

Duties and Responsibilities:

• Manage queries from both client and patient in a prompt, efficient manner ensuring all queries are dealt with to completion
• Ensure that invoices issued to self-paying patients are paid in a timely manner
• Chase overdue invoices by telephone, email & letter within agreed timescales
• Maintain accurate records of all chasing activity and prepare reports on same when requested
• Regularly make contact with patients to ensure all relevant debts are managed as necessary and encourage consistent communication with our team
• Handle disputed bills and negotiate to collect payment within the agreed terms
• Meet cash & debtor day targets set by management
• Be willing to take on additional ad hoc duties as they arise

Requirements and Skills:

• Minimum of one year's office experience and/or experience within a Customer Services environment
• Excellent written and verbal communication skills
• The ability to work under pressure and to meet deadlines
• Candidates must have the ability to pick up new systems quickly
• Competent knowledge of Microsoft office programmes – particularly excel
• Be flexible in travelling to attend meetings off-site which may include outside normal working hours

Package:

• Hybrid working option post probation
• Private Medical
• Pension contribution
• Maternity and Paternity leave (T&C's apply)
• Life Assurance
• Workcation options
• Dedicated EAP
• Holiday Plus Scheme to purchase additional leave
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work

Additional Info:

• This is a full time position Mon- Fri
• All offers of employment are subject to a valid work permit
• Role commences immediately

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Medical Practices

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