Collections Advisor

Axon Moore; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Axon Moore are supporting a fast-growing UK service company to recruit a Credit Controller to join their finance team in Leeds. The role offers a clear path from a customer services or debt collections background into a Credit Controller position.

You will contact customers, take payments over the phone, negotiate payment plans and drive timely debt recovery while delivering excellent customer service throughout the collections process.

Qualifications

• Minimum of one year in a call centre environment, debt collection or telesales.
• Excellent communication skills with problem-solving attitude.
• Customer oriented with conversation and negotiation flair.
• Attention to detail is essential.
• Able to stay calm under pressure with a diplomatic but firm manner.
• Persistent, proactive and able to multitask while maintaining service quality.

Responsibilities

• Collect unpaid debt from customers.
• Handle a high volume of calls.
• Provide excellent customer experience throughout the collections process.
• Document interactions and actions in the system/database.
• Follow up with customers to encourage debt settlement.
• Resolve queries or disputes related to invoices and balances.
• Investigate balance discrepancies and liaise with management.
• Communicate with team members to ensure timely collections.
• Comply with company policies and processes.

Skills

Call centre experience

Excellent communication

Negotiation

Attention to detail

Calm under pressure

Diplomatic but firm

MS Office

Tools

MS Office

Job description

Axon Moore are proud to be supporting one of the UK's fastest growing service companies as they look to recruit for a Credit Control to join their finance team. This role will be a brilliant opportunity for a first class customer services executive or debt collections agent to develop into a Credit Controller role

Salary: £28,000

Working Hours: 37.5 hours per week

Shift Pattern: Monday - Friday 09:00-17:30 or 8.30am to 5pm

Holidays: 25 days holiday

They are looking for a dedicated Credit Controller agent to assist with the collection of outstanding debts. As the Credit Controller you will contact customers and inform them of their debts, take payments over the phone, negotiate payment plans, and ensure the debt is recovered in a timely manner.

Duties:

• Collect unpaid debt
• Handle a high volume of calls
• Provide excellent customer experience throughout the collections process
• Document all interactions and actions in the system/database
• Follow-up with customers to encourage debt settlement
• Deal with queries on invoices
• Handle questions or disputes related to debt
• Investigate and resolve balance discrepancies
• Communicate with management and other team members
• Comply with all company guidelines, policies and processes

Essential skills:

• A minimum of one year experience in a call centre environment, in a debt collection or telesales role
• Excellent communication skills with problem solving attitude
• Customer oriented with a natural flair with conversation and negotiation
• Attention de detail
• Able to keep calm under pressure and have a diplomatic but firm manner
• Persistent work ethic and resilience
• Proactive and work effectively and efficiently
• Ability to multitask effectively whilst keeping a high level of service quality
• Results and target driven
• Strong computer and MS Office skills