Debt Recovery & Credit Control Specialist

Axon Moore; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Axon Moore are supporting a fast-growing UK service company to recruit a Credit Controller to join their finance team in Leeds. The role offers a clear path from a customer services or debt collections background into a Credit Controller position.

You will contact customers, take payments over the phone, negotiate payment plans and drive timely debt recovery while delivering excellent customer service throughout the collections process.

Qualifications

• Minimum of one year in a call centre environment, debt collection or telesales.
• Excellent communication skills with problem-solving attitude.
• Customer oriented with conversation and negotiation flair.
• Attention to detail is essential.
• Able to stay calm under pressure with a diplomatic but firm manner.
• Persistent, proactive and able to multitask while maintaining service quality.

Responsibilities

• Collect unpaid debt from customers.
• Handle a high volume of calls.
• Provide excellent customer experience throughout the collections process.
• Document interactions and actions in the system/database.
• Follow up with customers to encourage debt settlement.
• Resolve queries or disputes related to invoices and balances.
• Investigate balance discrepancies and liaise with management.
• Communicate with team members to ensure timely collections.
• Comply with company policies and processes.

Skills

Call centre experience

Excellent communication

Negotiation

Attention to detail

Calm under pressure

Diplomatic but firm

MS Office

Tools

MS Office

Job description

Axon Moore are supporting a fast-growing UK service company to recruit a Credit Controller to join their finance team in Leeds. The role offers a clear path from a customer services or debt collections background into a Credit Controller position.

You will contact customers, take payments over the phone, negotiate payment plans and drive timely debt recovery while delivering excellent customer service throughout the collections process.