Collections Administrator

People Solutions; Tamworth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Permanent position

Monday to Friday working

No weekend working

Full training provided

Supportive working environment

Ongoing training and development

Job summary

People Solutions is recruiting a Collections Administrator for a Tamworth-based client. This full-time permanent role offers Monday to Friday, 9:00am to 5:00pm, with a salary of £26,500 per annum.

You will manage customer and debtor accounts, perform online research to verify company and contact details, review cases, and keep records up to date, while handling sensitive information with professionalism. Full training and a supportive team complete the package.

Qualifications

• Experience in administration, customer service or credit-control environments.
• Proven ability to manage multiple tasks with accuracy and timeliness.
• Strong written and verbal communication, and professional telephone manner.

Responsibilities

• Manage administration relating to customer and debtor accounts.
• Perform online research to verify company and contact information.
• Review cases and identify correct customer or business contact.
• Contact customers by telephone to verify information or complete reviews.
• Respond to email and post correspondence; send follow-up requests.
• Update records accurately and maintain data integrity.
• Manage own workload and progress cases; handle sensitive information professionally.

Skills

Administration experience

Customer service

Collections

Credit control

Organisational skills

Research skills

Telephone manner

Attention to detail

Data entry

Workload management

Confidentiality

Job description

COLLECTIONS ADMINISTRATOR

TAMWORTH - £26,500 PER ANNUM

Permanent | Monday to Friday | 9:00am - 5:00pm

People Solutions are currently recruiting for a Collections Administrator to join our well-established client based in Tamworth, Staffordshire on a full-time permanent basis.

This is a fantastic opportunity for an organised and professional administrator who is confident carrying out online research, managing correspondence, and following customer cases through to completion.

This role would suit applicants who have worked as a Collections Administrator, Credit Control Administrator or Accounts Administrator.

Rates of Pay:

• £26,500 per annum

Shift Pattern:

• Monday to Friday
• 09:00 - 17:00
• 30-minute break
• Full-time permanent position

Benefits:

Your benefits as a Collections Administrator are:

• Permanent position
• Monday to Friday working
• No weekend working
• Full training provided
• Supportive working environment
• Ongoing training and development

Day-to-Day Duties:

Your duties as a Collections Administrator are:

• Managing administration relating to customer and debtor accounts
• Carrying out company searches and online research to obtain accurate company and contact information
• Reviewing cases and identifying the correct customer or business contact
• Contacting customers by telephone where required to verify information or complete account reviews
• Responding to correspondence received by email and post
• Sending follow-up emails requesting information or evidence relating to customers' circumstances
• Reviewing documentation and information received and updating records accurately
• Following up outstanding correspondence and information
• Handling occasional inbound calls from customers following emails or written correspondence
• Maintaining accurate and up-to-date customer and case records
• Managing your own workload and ensuring cases are progressed appropriately
• Handling sensitive customer information professionally and confidentially
• Liaising with colleagues across the wider Collections team when required

Essential Skills:

To be successful as a Collections Administrator, you will need:

• Previous administration, customer service, collections, credit control, or similar office-based experience
• Strong administration and organisational skills
• Confidence using online systems and carrying out internet-based research
• Good written communication skills
• A professional and confident telephone manner
• Excellent attention to detail and accuracy
• Good computer and data-entry skills
• The ability to review information and identify appropriate next steps
• The ability to manage and prioritise your own workload
• A professional and empathetic approach when dealing with customers
• Confidence handling potentially sensitive information and circumstances

Training:

• Full training provided
• Ongoing support and development
• Continued learning within the role