Customer Service & Collections Advisor

People Solutions; Tamworth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Uncapped bonus

OTE £35k+

Mon-Fri

No weekend working

20 days annual leave

8 bank holidays

Birthday day off

Christmas shutdown

Job summary

People Solutions are recruiting a Customer Service & Collections Advisor for their Tamworth client. The role is full-time and permanent, Monday to Friday, 09:00–17:00 (plus 60-minute slot once weekly), with an uncapped bonus and realistic OTE of £35,000+. You will work with customers in arrears to resolve balances and offer suitable payment solutions.

Not a sales role or credit control; focus is on empathetic, professional support and problem solving to achieve positive outcomes.

Qualifications

• Experience in customer service or collections roles is preferred.
• Strong communication and problem-solving abilities.
• Ability to handle sensitive conversations empathetically.

Responsibilities

• Make outbound in‑arrears calls to collect on invoices.
• Aim to resolve balances during the first contact where possible.
• Take payments securely over the phone.
• Provide excellent service while explaining payment options clearly.
• Maintain professional and empathetic communication throughout interactions.

Skills

Customer service

Communication

Empathy

Resilience

Job description

CUSTOMER SERVICE & COLLECTIONS ADVISOR - TAMWORTH

People Solutions are currently recruiting for a Customer Service & Collections Advisor to join our well-established client based in Tamworth on a full-time, permanent basis.

This is an excellent opportunity for a confident, resilient and people-focused individual who enjoys speaking with customers, solving problems and achieving positive outcomes.

£25,000 PER ANNUM | UNCAPPED BONUS | REALISTIC OTE £35,000+ | MONDAY TO FRIDAY | NO WEEKENDS

This role would suit candidates with experience as a Customer Service Advisor, Collections Advisor, Customer Account Advisor, Customer Service Executive, Customer Resolution Advisor, Arrears Advisor, Payment Advisor or Debt Recovery Advisor.

This is not a sales role and is not Credit Control. You will be speaking directly with customers who have fallen into arrears with their invoice payments, helping them resolve outstanding balances and agreeing suitable payment solutions in a professional and empathetic manner.

Rates of Pay

• £25,000 per annum
• Uncapped bonus scheme
• Realistic OTE of £35,000+

Shift Pattern

• Monday to Friday
• 09:00 - 17:00 with a 30-minute unpaid break
• One day per week 09:00 - 17:30 with a 60-minute unpaid break
• Full-time permanent position

Benefits

As a Customer Service & Collections Advisor, you will receive:

• Permanent position
• Uncapped bonus scheme
• Realistic OTE of £35,000+
• Monday to Friday working
• No weekend working
• 20 days annual leave
• 8 bank holidays
• Additional day off for your birthday
• Christmas shutdown without using annual leave entitlement
• Option to purchase up to 5 additional days of holiday

Day-to-Day Duties

As a Customer Service & Collections Advisor, your duties will include:

• Making outbound calls to customers in arrears with their invoice payments
• Aiming to resolve outstanding matters during the initial call wherever possible
• Handling inbound and outbound calls relating to overdue accounts
• Speaking with customers to understand their individual circumstances
• Agreeing suitable and realistic payment solutions
• Taking secure payments over the telephone quickly and efficiently
• Providing excellent customer service throughout every conversation
• Handling challenging or sensitive conversations calmly and professionally
• Using initiative and problem-solving skills to find appropriate solutions
• Maintaining a professional and empathetic approach at all times

This is a people-focused position where your communication skills, empathy, resilience and ability to find solutions will be key to your success.

Essential Skills

To be successful as a Customer Service & Collections Advisor, you will need: