Collections Executive

People Solutions; Tamworth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Permanent position

Uncapped bonus

Realistic OTE of £35,000+

No weekend working

20 days annual leave

8 bank holidays

Birthday day off

Christmas shutdown

Job summary

People Solutions are recruiting for a Collections Executive to join our client in Tamworth on a full-time, permanent basis. The role involves speaking with customers in arrears, resolving balances and agreeing payment solutions in a professional and empathetic manner.

You will be handling outbound and inbound calls, building rapport, and providing excellent customer service. A realistic OTE and uncapped bonus are available, with Monday to Friday hours and no weekend working.

Qualifications

• Experience handling arrears and customer outreach.
• DBS and credit checks may be required.
• Clear credit history desired.

Responsibilities

• Make outbound calls to customers in arrears.
• Aim to resolve matters during the initial call.
• Handle inbound/outbound calls about overdue accounts.

Skills

Communication skills

Resilience

Customer service

Problem solving

Empathy

Listening skills

Education

GCSE Maths

GCSE English

Job description

Collections Executive - Tamworth

People Solutions are currently recruiting for a Collections Executive to join our well-established client based in Tamworth on a full-time, permanent basis.

This is an excellent opportunity for a confident, resilient and people-focused individual who enjoys speaking with customers, solving problems and achieving positive outcomes.

This would suit applicants who have worked as a Collections Advisor, Debt Recovery Advisor or Customer Account Executive.

This is not a sales role and is not Credit Control. You will be speaking directly with customers who have fallen into arrears with their invoice payments, helping them resolve outstanding balances and agreeing suitable payment solutions in a professional and empathetic manner.

Rates of Pay

• £25,000 per annum
• Uncapped bonus scheme
• Realistic OTE of £35,000+

Shift Pattern

• Monday to Friday
• 09:00 - 17:00 with a 30-minute unpaid break
• One day per week 09:00 - 17:30 with a 60-minute unpaid break
• Full-time permanent position

Benefits

Your benefits as a Collections Executive are:

• Permanent position
• Uncapped bonus scheme
• Realistic OTE of £35,000+
• Monday to Friday working
• No weekend working
• 20 days annual leave
• 8 bank holidays
• Additional day off for your birthday
• Christmas shutdown without using annual leave entitlement
• Option to purchase up to 5 additional days of holiday

Day-to-Day Duties

Your duties as a Collections Executive are:

• Making outbound calls to customers in arrears with their invoice payments
• Aiming to resolve outstanding matters during the initial call wherever possible
• Handling inbound and outbound calls relating to overdue accounts
• Speaking with customers to understand their individual circumstances
• Agreeing suitable and realistic payment solutions
• Taking secure payments over the telephone quickly and efficiently
• Providing excellent customer service throughout every conversation
• Handling challenging or sensitive conversations calmly and professionally
• Using initiative and problem-solving skills to find appropriate solutions
• Maintaining a professional and empathetic approach at all times

This is a people-focused position where your communication skills, empathy, resilience and ability to find solutions will be key to your success.

Essential Skills

To be successful as a Collections Executive, you will need:

• Confident and professional communication skills
• A positive and resilient personality
• Ability to show initiative and think innovatively
• Strong listening and problem-solving skills
• Ability to remain calm, professional and solutions-focused during challenging conversations
• Excellent customer service skills
• Grade 4/C or above in Maths and English, or equivalent
• Ability to successfully complete the required DBS and credit checks
• Clear credit history with no CCJs or defaults

Training

• Full training provided
• Ongoing support and development
• Opportunity to build a successful career within a growing business