Collections Advisor

Matchtech; Keynsham; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Matchtech seeks an entry-level Collections Advisor to join the Central Collections team in Keynsham, near Bristol. The role supports veterinary practices and clients, handling accounts, balances and repayment plans with a professional, empathetic approach.

Training is provided and prior collections experience is not essential. The position is hybrid, requiring 2 office days per week (Wednesdays mandatory) with an initial 3-month contract and potential extension.

Qualifications

• Experience in customer service, contact centre or collections environment is desirable.
• Must be confident communicator with professional telephone manner.
• Experience handling sensitive conversations is a plus.

Responsibilities

• Manage client accounts through inbound and outbound calls, emails and written communication.
• Discuss outstanding balances and agree appropriate repayment solutions.
• Manage assigned cases, ensuring timely and accurate outcomes.
• Maintain accurate case notes, records and documentation.
• Handle sensitive or challenging conversations professionally.
• Escalate complex or sensitive cases when required.
• Work within agreed processes while meeting quality and compliance standards.

Skills

Customer service

Communication

Empathy

Telephone manners

Job description

Collections Advisor

Location: Keynsham, Bristol- Hybrid working
Contract: Initial 3 month contract with potential to extend
Hours: 37.5 hours per week
Hybrid: 2 days per week in the office, with Wednesdays as a required office day

Our client, a leading organisation supporting veterinary practices and clients, is seeking a Collections Advisor to join its Central Collections team based in Keynsham on an initial 3 month contract.

This entry-level role involves managing client accounts, resolving outstanding balances and agreeing suitable repayment solutions through professional, empathetic and customer-focused communication.

If you have experience in customer service, a contact centre or collections environment and are confident handling sensitive conversations, we'd love to hear from you.

Key Responsibilities

• Manage client accounts through inbound and outbound calls, emails and written communication.
• Discuss outstanding balances and agree appropriate repayment solutions.
• Manage assigned cases, ensuring timely and accurate outcomes.
• Maintain accurate case notes, records and documentation.
• Handle sensitive or challenging conversations professionally.
• Escalate complex or sensitive cases when required.
• Work within agreed processes while meeting quality and compliance standards.

We're looking for someone who is organised, empathetic and confident communicating with customers.

• Experience in customer service, a contact centre, collections or another client-facing role is desirable but not a must.
• Must be a confident communicator and a professional telephone manner.
• Comfortable using systems and maintaining accurate records.

Training and support will be provided, making this a great opportunity for someone looking to build their experience within collections and customer account management.