Collection & Delivery Manager

Royalmailgroup; London; On-site; GBP 39,000 - 42,000; Full time

Job summary

Join a leading company as a Collection & Delivery Manager in Crayford. You will lead a team, ensuring operational excellence and high customer satisfaction. The role requires strong leadership skills, effective communication, and the ability to manage resources and budgets.

Qualifications

• Experience in an express parcels environment with unionized team management.
• Ability to build effective relationships with teams, unions, and stakeholders.

Responsibilities

• Lead a team of delivery and collection drivers, ensuring operational quality.
• Maximize efficiency through resource planning and drive service quality.

Skills

Communication

Team Management

Budget Management

Job description

Job reference number: 324666

Salary: £39,279 - £41,993 per annum + Outer London Allowance

Type: Full time, 41 hours per week

Contract: Permanent

Location: PFW London South East LD, Thames Road, Crayford, DA1 4QX

For a full job description, please click on the following link: Job Descriptions

Whatever the challenge, Parcelforce delivers. We’re moving packages around the world, keeping promises, and connecting people. There is a fantastic opportunity to join our team at our Crayford site as a Collection & Delivery Manager. You will be responsible for leading a team, ensuring health and safety, operational quality, managing costs, and achieving people KPIs.

About the role

As a line manager to delivery and collection drivers, including self-employed owner drivers, as well as warehouse staff, you will maximize efficiency through resource and contingency planning, drive quality of service, and maximize productivity. Working to tight timescales, you will lead the depot to achieve high customer satisfaction levels and ensure swift resolution of customer inquiries and complaints.

You will be responsible for ensuring your unit’s performance, maintaining service quality, ensuring safety, and working closely with the sales team to increase revenue and address network conformance issues.

Attendance

Monday to Friday, 12:00 - 20:00. Flexibility is required to meet operational demands.

About you

We seek individuals with a passion for people and the following skills and experiences:

• Experience in an express parcels environment, preferably with unionized team management
• Managing and supporting large teams to achieve KPIs and maximize performance
• Excellent communication skills to motivate and engage teams
• Experience in implementing improvements and managing change
• Ability to build effective relationships with teams, unions, and stakeholders
• Experience in resource and budget management

Trust is fundamental at Royal Mail. If selected, your interview will be personalized, and we will provide questions beforehand to help you prepare.

We value diversity and are committed to inclusion. We support adjustments during the application and hiring process—please share any needs in your application.

Closing date: 01/06/2025 (may close early if sufficient applications are received)

Assessment dates: Week commencing 9th June

Job enquiries: [e-mail], [e-mail]

Recruitment enquiries: [e-mail]

CV guidance: For tips on writing your CV and preparing for interviews, access the online courses 'CV Guidance' and 'Interview Skills' via SuccessFactors.

Eligibility criteria: Confirm you meet the minimum eligibility requirements during the application process. Check the criteria and obtain necessary approvals before applying. Details are available here.