Collection & Delivery Manager

None; Greater London; On-site; GBP 39,000 - 46,000; Full time

Job summary

Join a leading logistics company as a Collection & Delivery Manager, where you'll lead a team, ensure operational quality, and enhance customer satisfaction. This full-time role offers a competitive salary and the opportunity to make a real impact in a dynamic environment.

Benefits

25 days annual leave

Potential 15% bonus

Monthly Outer London allowance

Qualifications

• Experience in express parcels and unionised environments beneficial.
• Proven track record in managing large teams and achieving KPIs.
• Ability to introduce improvements during change.

Responsibilities

• Lead a team of delivery and collection drivers to maximize efficiency.
• Ensure high customer service satisfaction and resolve complaints.
• Maintain operational quality, cost, and people KPIs.

Skills

Communication

Team Management

Resource Management

Job description

Job reference number324666

£39,279per annum, plus a monthly Outer London allowance of£260.67, potential 15% bonus and 25 days annual leave

Full time41 hours

Permanent

PFW London South East LD, Thames Road, Crayford, DA1 4QX

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in XX. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.

About the role

As a line manager to delivery and collection drivers, including self-employed owner drives you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Attendance

Monday to Friday - 12.00 - 08.00.A degree of flexibility is required to meet operational demands.

About you

It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment (beneficial)
• Managing and supporting a large team to maximise performance, service and achieving KPIs.
• Good communication skills, with the ability to engage and motivate team members to work to high standards.
• Experience of introducing improvements and successfully guiding people through significant periods of change.
• Ability to build effective working relationships with your team, unions and key stakeholders.
• Experience of managing resources and budgets.

Closing Date: 01/05/2025

Assessment dates – 9th of June 2025

About Us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Next steps

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

#LI-POST #LIMRT

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/