Workplace Host

Wshgroup; Belfast City District; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

Job summary

Wshgroup in Belfast is seeking a Reception & Event Host to manage the main reception and support the colleague experience across meetings and events. You will greet visitors, handle bookings, assist with AV, and help run a smooth day-to-day operation in our flagship office.

Excellent communication, a proactive attitude, and strong organisational skills are essential. Enjoy holiday entitlement and pension contributions.

Qualifications

• Previous experience in a customer service, front-of-house, reception, or hospitality role (essential).
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• A proactive and flexible approach to work.
• A positive, can-do attitude.
• The ability to build rapport and trusted relationships quickly.
• Strong organisational skills and the ability to prioritise workloads.
• Confidence managing multiple requests and competing priorities.

Responsibilities

• Manage the Main Reception and Front Desk operations.
• Deliver a first-class visitor and guest experience.
• Support the Executive Client Meeting Suite and internal meeting rooms.
• Provide floor management support alongside the Property Services Team.
• Assist with basic AV and technology support for meetings and events.
• Support the planning and delivery of workplace events and hospitality requirements.
• Manage guest registration and meeting room bookings.
• Build strong relationships with clients, colleagues, and external visitors.
• Ensure the office environment remains professional, welcoming, and well-presented.
• Respond efficiently to multiple requests while maintaining exceptional service standards.

Skills

Customer service

Front of house

Reception

Hospitality

Communication

Attention to detail

Organisational skills

Tools

AV/Tech support

Job description

We have an exciting opportunity for an enthusiastic front of house colleague, to join our fantastic team as a Reception & Event Host (Colleague Support Host). As a key member of our Colleague Support Team, you will play a pivotal role in delivering an exceptional workplace experience for our client and visitors. Acting as the first point of contact, you will help create a welcoming, professional, and engaging environment while supporting the smooth day-to-day operation of a flagship corporate office.

This is a varied and dynamic position, offering exposure to multiple aspects of workplace and facilities management, where no two days are the same.

Key Responsibilities

• Managing the Main Reception and Front Desk operations
• Delivering a first-class visitor and guest experience
• Supporting the Executive Client Meeting Suite and internal meeting rooms
• Providing floor management support alongside the Property Services Team
• Assisting with basic AV and technology support for meetings and events
• Supporting the planning and delivery of workplace events and hospitality requirements
• Managing guest registration and meeting room bookings
• Building strong relationships with clients, colleagues, and external visitors
• Ensuring the office environment remains professional, welcoming, and well-presented
• Responding efficiently to multiple requests while maintaining exceptional service standards

Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm

Salary: £26,632 + free meal on shift

We're looking for someone who thrives in a customer-focused environment and takes pride in delivering outstanding service. You'll be a natural people person who enjoys creating memorable experiences for colleagues, clients, and visitors alike. You will be professional, approachable, and committed to maintaining the highest standards of service, helping us deliver a truly exceptional workplace experience every day.

• Previous experience in a customer service, front-of-house, reception, or hospitality role (essential)
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• A proactive and flexible approach to work
• A positive, can-do attitude
• The ability to build rapport and trusted relationships quickly
• Strong organisational skills and the ability to prioritise workloads
• Confidence managing multiple requests and competing priorities
• Basic AV or technology support knowledge (desirable but not essential)

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.