Cluster Sales Executive - Heathrow - HWSOF-Sales & Marketing

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Complimentary on-site parking

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow - Arora Group is seeking a proactive sales support professional to help the sales team across our Heathrow cluster. You will research and contact clients by phone, video or email, manage accounts and contribute to revenue targets.

You should have customer-facing hospitality experience, strong negotiation and communication skills, and the ability to build durable relationships with brands and clients, while delivering campaigns and promotions.

Qualifications

• Ideally at least one year’s experience in a customer facing hotel or hospitality department or in any other industry where the role has had some sales support function.
• Demonstrate self-confidence, energy and enthusiasm.
• Willing to adapt and change styles as and when necessary.

Responsibilities

• Work towards and meets agreed sales objectives and targets.
• Working towards delivering sales strategies and activities as agreed in the budget and sales plan and as directed by Line Manager.
• Develop account animation plans for account within the portfolio assigned to you to ensure maximum share from each account.
• Research potential new accounts, conduct telesales calls, carry out face to face appointments if necessary and demonstrate non face to face sales activity in line with agreed targets.
• Create and manage effective relationships with any brand partner sale / key account teams, Arora central teams and other Arora hotel or hotel cluster sales teams.
• Become conversant with appropriate brand standards and brand tools relating to sales activity.
• Manage customer relationships to ensure new sales opportunities are maximised, encourage repeat business and generally promote the wider Arora collection of hotels.
• Execute and communicate to customers and the market, Arora Group and relevant Brand marketing initiatives and promotions.
• Use public relations, marketing and social media resources and tools to improve sales effectiveness.

Skills

Team player

Customer facing

Negotiation skills

Persuasion skills

Computer literate

Under pressure

Commercial awareness

Relationship building

Job description

About us

The Arora Groupis one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.

A bit about what you will do

Supporting the sales team within your cluster of hotels, sales Research, management of clients via telephone, video calling, or email exchange and general administration duties as required. Managing an assigned business segment for the cluster.

• Work towards and meets agreed sales objectives and targets. Will be working towards all appropriate and relevant hotel revenue stream targets albeit with various pre agreed contribution targets.
• Working towards delivering sales strategies and activities as agreed in the budget and sales plan and as directed by Line Manager.
• Develop account animation plans for account within the portfolio assigned to you to ensure maximum share from each account.
• Research potential new accounts, conduct telesales calls, carry out face to face appointments if necessary and demonstrate non face to face sales activity in line with agreed targets.
• Create and manage effective relationships with any brand partner sale / key account teams, Arora central teams and other Arora hotel or hotel cluster sales teams.
• Become conversant with appropriate brand standards and brand tools relating to sales activity.
• Manage customer relationships to ensure new sales opportunities are maximised, encourage repeat business and generally promote the wider Arora collection of hotels.
• Execute and communicate to customers and the market, Arora Group and relevant Brand marketing initiatives and promotions.
• Use public relations, marketing and social media resources and tools to improve sales effectiveness.

More about you

• Ideally at least one year’s experience in a customer facing hotel or hospitality department or in any other industry where the role has had some sales support function.
• Team player with positive interpersonal skills
• Demonstrate self-confidence, energy and enthusiasm.
• Willing to adapt and change styles as and when necessary
• Develops constructive relationships both within Arora Hotels and external clients and suppliers
• Demonstrates an appetite for commercial awareness
• Computer literate
• Fantastic negotiation and persuasion skills
• Basic Account Management skills
• Ability to work under pressure & meet deadlines
• Have the desire and ability to improve your knowledge and abilities through on-going training and development

What's in it for you

Competitive salary

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more

• Complimentary on-site parking is available.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.