Meeting & Events Groups Executive - FWP-Meeting & Events

Fairmont Windsor Park - Arora Group; Egham; Presencial; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Uniform provided

Discounted friends & family rates

Food and beverage discounts

Life assurance

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Employee assistance programme

Long service recognition award

Christmas gifts and employee parties

Introduce a friend scheme

Arora star employee recognition

Descripción de la vacante

Fairmont Windsor Park is seeking a proactive sales and events professional to manage group reservations and inquiries, maximizing revenue and occupancy while delivering exceptional service.

You will coordinate with the M&E planner, maintain accurate rooming lists, and ensure precise rate and instruction details. A collaborative approach with the events team is essential to successful function delivery.

Formación

• Experience handling group reservations and inquiries.
• Strong customer service and communication skills.
• Ability to maximise revenue through upselling and alignment with events teams.

Responsabilidades

• Manage the enquiry inbox with high levels of service and conversion.
• Accept, process and manage group reservations for revenue and occupancy.
• Coordinate with M&E planner to ensure accuracy of rooming lists and bookings.
• Ensure information accuracy across reservations, groups and M&E.

Conocimientos

Group reservations

Customer service

Teamwork

Communication

Sales planning

Upselling

Herramientas

Opera PMS

Salesforce

Descripción del empleo

Holiday– 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Fairmont Windsor Park is a beautiful,heartfeltretreat surrounded by40 acresof Englishcountrysidethat blends iconicheritagewith modern elegance.Our five-starhotelincludes251 luxurious bedrooms and suitesaccompanied by 7 restaurants and bars offering anunrivalleddiningexperience.The spa and wellness facilities are inspired by nature and the hotel hasstate of the artconference facilities.

A bit about what you will do...

• Manage the enquiry inbox efficiently, delivering the highest levels of customer service whilst maximising all conversion opportunities.
• Accept, process & manage group reservations to ensure maximum revenue, occupancy & accuracy.
• Strong communication with the M&E planner to ensure all details on rooming lists are correct before inputting, once inputted, and if any additional bookings are added.
• To ensure ultimate accuracy of information on a reservation, groups and M&E, e.g. rate, account instructions, rate code, etc.
• To keep on top of daily/weekly checklists, ensuring relevant traces and activities are in place on Opera & Salesforce.
• Allocate space within events diary, GRC and inventory, ensuring that the highest possible yield opportunities are achieved and always within the guidelines set by Line Manager and Director of Sales and Events.
• Ensure timely collection of agreed pre-payments/deposits.
• Distribute operational details to relevant departments within agreed timelines (such as Exclusive Use details).
• Creating detailed function sheets to be distributed to the wider hotel team
• Compile and circulate daily and weekly reports.
• Liaise with the Front Office team for upcoming group stays where required.
• Conduct exceptional site visits, ‘Making Special Happen’ at all times!
• Achieve revenue and upselling targets.
• Build and maintain strong working relationships with Fairmont, Accor, and Arora centralised M&E teams and stakeholders.
• Train new starters on the systems and standards where required.
• Attend BEO/Function sheet meetings where required.
• Driving the sales strategy, to maximise revenue in both events and accommodation.
• Diary management, to take the right business at the right time and increase revenue opportunities and conversion

More about you...

• Team player with strong & positive interpersonal skills
• Demonstrate self-confidence, energy and enthusiasm.
• Willing to adapt and change styles as and when necessary
• Computer literate
• Detail oriented and hands on approach
• Ability to work under pressure & meet deadlines and prioritise tasks effectively

Grow with us...

We are growing rapidly and with growth comes advancement opportunities.Being part ofthe Arora groupthere areexcitingopportunities for career progression and development across our properties and brands.