Meeting & Events Sales Manager - Cluster

Radisson Blu Heathrow; Greater London; Presencial; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Uniform provided and dry cleaned

Employee discounts on Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts

Taste card

Life assurance

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition

Descripción de la vacante

Arora Hotels in London is seeking a Meetings & Events Sales Manager to drive revenue across the hotel's M&E portfolio. You will lead the reactive sales function, manage enquiries, and support forecasting and reporting to secure the right business mix aligned with commercial strategy.

You will oversee a reactive sales team, develop key client accounts, and maintain accurate data in Delphi, with a focus on converting high-value opportunities and delivering exceptional service to events and

Formación

• Excellent presentation and negotiation skills.
• Very strong communication skills in English.
• Attention to detail and professional appearance.
• Experience in a hotel sales role is advantageous.
• Familiarity with Delphi or Salesforce preferred.

Responsabilidades

• Lead all Meetings & Events enquiries to maximise conversion, revenue, and yield.
• Manage business mix, pricing, and long-term demand in line with hotel strategy.
• Oversee weekly sales meetings, pipeline reviews, forecasting, and reporting.
• Drive repeat business through proactive client engagement and account development.
• Maintain accurate client and booking data in Delphi and monitor deposits/cash flow.
• Conduct post-event follow-ups and resolve client issues effectively.
• Share market intelligence, risks, and feedback with Revenue and MICE leadership.
• Manage the reactive sales team rota, workload distribution, and escalations.
• Support recruitment, onboarding, performance management, and team development.
• Ensure enquiry handling, system usage, and response standards are consistently met.
• Maintain strong knowledge of competitors, market conditions, and pricing trends.

Conocimientos

Presentation skills

Negotiation

Communication

English proficiency

Herramientas

Delphi

Salesforce

Descripción del empleo

About us...

Radisson Blu Heathrow Hotel, London is unique from the outset. Perfect for weekend stays and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment.
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

The Meetings & Events Sales Manager is responsible
for driving revenue, maximising conversion, and protecting yield across the
hotel's Meetings & Events portfolio. The role leads the reactive sales function, owns enquiry management
standards, supports forecasting and reporting, and ensures the hotel secures
the right business mix in line with commercial strategy.

• Lead all Meetings
  & Events enquiries to maximise conversion, revenue, and yield.
• Manage business mix, pricing, and long-term demand in line with hotel
  strategy.
• Oversee weekly sales meetings, pipeline reviews, forecasting, and reporting.
• Drive repeat business through proactive client engagement and account
  development.
• Maintain accurate client and booking data in Delphi and monitor
  deposits/cash flow.
• Conduct post-event follow-ups and resolve client issues effectively.
• Share market intelligence, risks, and feedback with Revenue and MICE
  leadership.
• Manage the reactive sales team rota, workload distribution, and escalations.
• Support recruitment, onboarding, performance management, and team
  development.
• Ensure enquiry handling, system usage, and response standards are
  consistently met.
• Maintain strong knowledge of competitors, market conditions, and pricing
  trends.

More about you...

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Strong attention to detail.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a hotel is a significant advantage.
• Knowledge of Delphi/Salesforce systems is preferred.
  Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.