Meeting & Events Sales Manager

RBH- Sales & Marketing; Harlington Corner; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family,,

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Job summary

Arora Group is seeking a Meetings & Events Sales Manager to drive revenue, maximise conversion, and protect yield across our Meetings & Events portfolio. You will lead the reactive sales function, support forecasting, and ensure the hotel secures the right business mix in line with commercial strategy.

You will manage a reactive sales team, oversee enquiries, and contribute to client engagement and account development. Hotel experience is advantageous; Delphi/Salesforce knowledge is preferred.

Qualifications

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Experience in a similar role within a hotel is a significant advantage.

Responsibilities

• Lead all Meetings & Events enquiries to maximise conversion, revenue, and yield.
• Manage business mix, pricing, and long-term demand in line with hotel strategy.
• Oversee weekly sales meetings, pipeline reviews, forecasting, and reporting.
• Drive repeat business through proactive client engagement and account development.
• Maintain accurate client and booking data in Delphi and monitor deposits/cash flow.
• Conduct post-event follow-ups and resolve client issues effectively.
• Share market intelligence, risks, and feedback with Revenue and MICE leadership.
• Manage the reactive sales team rota, workload distribution, and escalations.
• Support recruitment, onboarding, performance management, and team development.
• Ensure enquiry handling, system usage, and response standards are consistently met.
• Maintain strong knowledge of competitors, market conditions, and pricing trends.

Skills

Presentation skills

Negotiation

Sales skills

Communication

Tools

Delphi

Salesforce

Job description

About us...

Radisson Blu Heathrow Hotel, London is unique from the outset. Perfect for weekend stays and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment. With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

The Meetings & Events Sales Manager is responsible for driving revenue, maximising conversion, and protecting yield across the hotel’s Meetings & Events portfolio.The role leads the reactive sales function, owns enquiry management standards, supports forecasting and reporting, and ensures the hotel secures the right business mix in line with commercial strategy.

• Lead all Meetings & Events enquiries to maximise conversion, revenue, and yield.
• Manage business mix, pricing, and long-term demand in line with hotel strategy.
• Oversee weekly sales meetings, pipeline reviews, forecasting, and reporting.
• Drive repeat business through proactive client engagement and account development.
• Maintain accurate client and booking data in Delphi and monitor deposits/cash flow.
• Conduct post-event follow-ups and resolve client issues effectively.
• Share market intelligence, risks, and feedback with Revenue and MICE leadership.
• Manage the reactive sales team rota, workload distribution, and escalations.
• Support recruitment, onboarding, performance management, and team development.
• Ensure enquiry handling, system usage, and response standards are consistently met.
• Maintain strong knowledge of competitors, market conditions, and pricing trends.

More about you...

• Excellent presentation, negotiation and selling skills.
• Very strong communication skills and a high standard of written and spoken English.
• Strong attention to detail.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a hotel is a significant advantage.
• Knowledge of Delphi/Salesforce systems is preferred.
• Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.

Compensation: Competitive salary