Cluster Reservations Agent

The Doyle Collection; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Service Charge on top of base salary

Upselling incentives

Holiday allowance up to 25 days

Free meals on duty

50% dining discount

Job summary

The Doyle Collection is seeking a Cluster Reservations Agent for its London portfolio (The Marylebone, The Bloomsbury, The Kensington). You will be the ambassador delivering world class service and handling bedroom reservations with strong communication. The role requires experience in a similar position and a passion for hospitality.

Key duties include reporting, upselling, and maintaining high standards while supporting team goals and personal development opportunities.

Qualifications

• Experience in a reservations or hospitality role.
• Clear, effective communication with guests.
• Knowledge of local area and hotel services.

Responsibilities

• Promote hotel services to guests to support profitability.
• Develop product and local knowledge for the portfolio.
• Complete daily reports and maintain accurate records.
• Ensure efficient correspondence and organisation.
• Uphold LQA, Forbes and service standards.

Skills

Communication skills

Hospitality experience

Similar role experience

Job description

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

As a Cluster Reservations Agent you will be ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests. You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington. The ideal candidate will have experience in a similar role and excellent communication skills.

Key responsibilities include:

• To contribute to the profitability of the hotels by promoting hotel services to all existing and potential guests.
• To develop and maintain a high level of product knowledge and local area knowledge.
• Complete daily reports such as: Traces, arrival checks in advance, no show and cancellations, proformas, filing back ups, reservations made yesterday, daily task lists.
• To ensure efficiency through accurate correspondence, effective filing and overall organization.
• To champion LQA, Forbes and Hotel Service Standards.

The Perks of working for The Doyle Collection:

• Service Charge on top of your base salary
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.