Reception Supervisor

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance up to 25 days

Service charge on top of salary

Free meals on duty

50% discount for dining with The Doyle

Discounted hotel rates

Training for personal development

Cycle to work scheme

Staff discounts in stores and online

Life Insurance and Company Pension

Uniform and dry cleaning

Volunteer day

Employee Assistance Programme

Incentives and staff events

Refer a Friend bonus

Job summary

The Bloomsbury Hotel, located in central London, seeks a dynamic Front Office leader to oversee the smooth operation of the department and deliver a warm, personalised guest experience. You will lead and develop the team, drive service quality, and help achieve revenue and occupancy targets in a luxury setting.

As a key member of the Front Office, you will work closely with Housekeeping and other departments to ensure seamless guest journeys, manage arrivals and departures, and uphold the Doyle

Qualifications

• Lead and develop the Front Office team to deliver exceptional guest experiences.
• Drive service quality, revenue targets, and upsell opportunities.
• Coordinate daily operations including arrivals, departures, and occupancy management.

Responsibilities

• Lead and motivate the Front Office team to deliver exceptional guest experiences and achieve service, quality, and revenue targets.
• Ensure smooth daily front desk operations, including guest arrivals, departures, room allocations, and occupancy management.
• Drive guest satisfaction through proactive service delivery, effective complaint resolution, and a focus on achieving outstanding guest feedback scores.
• Maximise hotel revenue through upselling opportunities, Discovery programme enrolments, and effective room inventory management.
• Maintain strong communication with Housekeeping, Guest Experience, Accounts, and other departments to ensure seamless guest journeys.
• Oversee financial and administrative procedures, including billing accuracy, credit control, refunds, cancellations, no-shows, and cash handling.
• Coordinate group bookings and ensure all group requirements are managed efficiently from arrival through departure.
• Ensure compliance with company standards, policies, procedures, grooming expectations, and luxury hospitality service standards.
• Support the training, development, and performance of team members, fostering a positive and high-performing workplace culture.
• Monitor operational standards and continuously seek opportunities to improve service quality and departmental performance.

Job description

As a key member of the Front Office team, you will beresponsible for overseeing the smooth and efficient operation of the department, while ensuring every guest receives a warm, personalised, and exceptional experience. You will lead and develop the team, drive operational and commercial performance, and ensure the highest standards of luxury hospitality are consistently maintained.

Your responsibilities will be to:

• Lead and motivate the Front Office team to deliver exceptional guest experiences and achieve service, quality, and revenue targets.
• Ensure smooth daily front desk operations, including guest arrivals, departures, room allocations, and occupancy management.
• Drive guest satisfaction through proactive service delivery, effective complaint resolution, and a focus on achieving outstanding guest feedback scores.
• Maximise hotel revenue through upselling opportunities, Discovery programme enrolments, and effective room inventory management.
• Maintain strong communication with Housekeeping, Guest Experience, Accounts, and other departments to ensure seamless guest journeys.
• Oversee financial and administrative procedures, including billing accuracy, credit control, refunds, cancellations, no-shows, and cash handling.
• Coordinate group bookings and ensure all group requirements are managed efficiently from arrival through departure.
• Ensure compliance with company standards, policies, procedures, grooming expectations, and luxury hospitality service standards.
• Support the training, development, and performance of team members, fostering a positive and high-performing workplace culture.
• Monitor operational standards and continuously seek opportunities to improve service quality and departmental performance.

The Perks of working for The Bloomsbury Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Service charge on top of your salary, paid monthly
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Bloomsbury, London

Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.