Guest Relations Manager

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Service charge

Holiday up to 25 days

Free meals on duty

Dining discount

Staff hotel rates

Training & development

Cycle to work

Life Insurance

Pension

Uniform & dry cleaning

Volunteer day

EAP access

Staff events

Job summary

The Bloomsbury Hotel in London seeks a Guest Relations Manager to coordinate and deliver world‑class service for every guest. You will also conduct daily Duty Management shifts, acting as the hotel ambassador and handling emergencies with composure.

This hands‑on leadership role blends guest relations, duty management and exceptional service, aiming to create the personalised Forbes‑standard guest experience your team will deliver.

Qualifications

• Experience in guest relations and hospitality service.
• Experience in a Duty Manager or supervisory role.
• Flexibility for a 4 days on / 4 days off shift pattern and occasional night coverage.
• Opera Cloud experience is preferred but not required.

Responsibilities

• Coordinate, plan and execute activities focused on delivering world‑class service to every guest.
• Act as ambassador for the hotel and provide a management point of contact during emergencies.
• Lead within a hands‑on Guest Relations, Duty Management and service delivery role.

Skills

Guest relations

Duty management

Leadership

Customer service

Opera Cloud

Tools

Opera Cloud

Job description

As a great Guest Relations Manager, you will have to co-ordinate, plan and execute all activities focused on delivering world-class service to every guest in the hotel. Also, you will have to conduct daily Duty Management shifts, to be an ambassador for the hotel, providing an immediate management point of contact for guests, colleagues and to deal effectively with all emergency procedures within the hotel. Experience in Opera Cloud is preffered but not required.

This is a hands-on leadership role, combining Guest Relations, Duty Management and exceptional service, with a focus on delivering the personalised, intuitive experience expected of a Forbes-standard hotel.

The role operates on a 4 days on / 4 days off shift pattern, with overnight coverage required when needed. Flexibility around night shifts is therefore essential.

The Perks of working for The Bloomsbury Hotel:

• Generous service charge on top of your salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Bloomsbury, London

Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and online shops of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.