Meetings and Events Coordinator

Marylebone; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Service Charge

Holiday entitlement 25 days

Free meals on duty

Employee discounts on stays

Pension

Dry cleaning

Volunteer day

Employee assistance program

Cycle to work

Staff events

Refer a Friend bonus

Job summary

The Marylebone hotel, part of The Doyle Collection, is seeking a Meetings & Events Sales Coordinator to support the M&E Sales team across three luxury London hotels. You will handle enquiries, assist with sales admin, and help drive revenue while ensuring top-tier client service and smooth internal communications.

You will coordinate RFPs, site visits, and events, maintain accurate records, and support training and administration within the team.

Responsibilities

• Coordinate and distribute incoming M&E enquiries to maximise sales opportunities across three luxury hotels.
• Support the M&E Sales team with lead generation, business development, and identifying new sales opportunities.
• Manage the Meetings RFP process and third-party platforms like CVENT and Venue Directory.
• Schedule site inspections, familiarisation trips, trade shows, sales missions, and events.
• Maintain records in Opera Sales & Catering and reservation systems with GDPR compliance.
• Produce daily function sheets and event information for relevant departments.
• Monitor enquiry response times to ensure excellent client communication within deadlines.
• Follow up post-event with clients to gather feedback and resolve issues for guest satisfaction.

Job description

Reporting to the Director of Sales, London, the Meetings & Events Sales Coordinator will play a pivotal role in supporting the Meetings & Events Sales team across The Marylebone, The Bloomsbury and The Kensington. This role is responsible for coordinating enquiries, managing sales administration and systems, supporting business development initiatives, and ensuring seamless communication between clients, the sales team, and hotel operations. The successful candidate will help maximise revenue opportunities, deliver exceptional customer service, and ensure the smooth day-to-day operation of the M&E Sales function across the London hotels.

Role responsibilities:

• Coordinate and distribute incoming Meetings & Events (M&E) enquiries to maximise sales opportunities across three luxury hotels.
• Support the M&E Sales team with lead generation, business development, and identifying new sales opportunities.
• Manage the Meetings RFP process and third-party booking platforms, including CVENT and Venue Directory.
• Schedule and coordinate site inspections, familiarisation trips, trade shows, sales missions, and industry events.
• Maintain accurate records and updates within Opera Sales & Catering and reservation systems, ensuring GDPR compliance.
• Produce and distribute daily function sheets and event information to relevant departments in a timely manner.
• Monitor enquiry response times, ensuring excellent customer service and client communication within agreed deadlines.
• Conduct post-event follow-up with clients, gathering feedback and resolving issues promptly to enhance guest satisfaction.
• Maintain M&E sales collateral, marketing materials, SOPs, and quality standards across the department.
• Support team administration, including training coordination, holiday and absence tracking, and maintaining filing systems.
• Fulfil client brochure requests and manage office communications efficiently.
• Develop and maintain strong product knowledge of all three hotels and their competitive market.
• Assist with departmental projects and initiatives as directed by the Director of Sales.

The Perks of working for The Doyle Collection:

• Service Charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company Pension
• Complimentary dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.