CLUSTER MEETINGS & EVENTS PLANNING EXECUTIVE

Leonardo Hotels UK & Ireland; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel group in London is seeking an M&E Planning Executive to coordinate meetings and events. You will ensure all details are accurately handled and provide top-tier customer service. The ideal candidate has a background in event planning and excellent communication skills. This position offers opportunities for career development within a supportive environment.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Free hot lunches

Talent referral scheme

Pension Scheme and Wellbeing Support

Qualifications

• Experience in event coordination and strong communication skills.
• Ability to multitask and handle multiple bookings effectively.
• Familiarity with sales and catering software preferred.

Responsibilities

• Coordinate contracted meetings and events effectively.
• Update systems with accurate information and produce function sheets.
• Conduct pre-event and post-event meetings with clients.

Skills

Customer service

Attention to detail

Adaptability

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As M&E Planning Executive you will coordinate a variety of contracted Meeting and Events. You should demonstrate first class customer service, adaptability and strong attention to detail. Your key responsibility is to ensure all contracted events are coordinated in line with company standards and client contracts, ensuring that all function information is gathered and communicated to the hotel operations team prior to the event.

Responsibilities

• Deal with all contracted bookings, ensuring final details including delegate numbers, rooming lists and timings are collected from the booker.
• Arrange and conduct final details meetings/calls with the organizer prior to the event, ensuring requirements are fulfilled professionally and efficiently to produce the function sheet.
• Update Sales & Catering/Opera with accurate information and ensure revenue is loaded in line with the event contract.
• Produce function sheets for all events detailing all necessary information.
• Ensure all rooming list details and requirements are gathered and handed across to the Groups Coordinator.
• Arrange initial pre-event brief meeting for all clients on day one of their event with hotel operations in attendance.
• Arrange post-event debriefs for all clients on the last day of their event, including discussion of future requirements/rebooks and completion of the venue verdict feedback form issued by email post-event.
• Complete daily meeting and event revenue postings.
• Increase conversion of event rebooks by developing client relationships.
• Work with the M&E Business Development Manager/Hotel M&E Planning Manager to achieve revenue targets by promoting rebooks and upselling products/services.
• Identify new sales leads and secure them with guidance from the Sales Manager.
• Familiarize yourself with sister hotels for cross-selling opportunities and forward/follow up leads.
• Carry out the company's customer relations policy and communicate hotel services to guests.
• Maintain high standards of self-presentation at all times.
• Work in accordance with standard operating procedures for the department.

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. You will have access to strong learning and development programmes, practical training and clear progression within our vibrant team.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion. There’s never been a more exciting time to join us!

Some Of The Perks You Could Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: plan that city break you’ve been dreaming of!
• Company-wide recognition scheme: earn vouchers for rewarding contributions.
• Free hot lunches in the employee canteen.
• Talent referral scheme: earn a bonus for recommending a friend to join us.
• Regular events and celebrations, including Thank You Week and Employee Awards Celebrations.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

About Leonardo Royal Hotel London St. Paul’s

Leonardo Royal Hotel London St. Paul’s is a luxury 4-Star hotel, located beside St Paul’s Cathedral in London’s business district. It features 432 guest bedrooms, multiple F&B outlets, an Executive Lounge, a spa, and a private Health and Fitness Club with gym and an 18m pool. The hotel has extensive meeting and events spaces nearby popular attractions such as St Paul’s Cathedral, Tate Modern, Shakespeare’s Globe, and One New Change.

About Leonardo Hotels

Leonardo Hotels aims to be the first choice for hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with more than 50 hotels in the UK & Ireland. We value personality and customer interaction, and emphasize our core values: Consistent, Friendly, Genuine, Positive and Willing. We offer a great working environment and opportunities for development, including social events and recognition programs. Our benefits include hotel-rate discounts and other rewards.