Cluster Manager

TGJones; Greater London; Hybrid; GBP 39,000 - 41,000; Full time

Job summary

A trusted retail brand is seeking a Cluster Manager to oversee multiple store locations in Greater London. The role involves leading teams, driving operational excellence, and ensuring exceptional customer service. Ideal candidates will have experience in multi-site management, strong communication skills, and the ability to motivate diverse teams. This position offers a competitive salary of £39,000 to £41,000 and various company benefits including employee discounts and a supportive workplace culture.

Benefits

In-store employee discounts

Generous 3rd party discounts

Employee assistance programme

Flexible shifts

Company pension

Qualifications

• Experience as a Store Manager or equivalent, ideally with exposure to multi-site or area management.
• Proven ability to lead and inspire diverse teams to meet ambitious performance targets.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead and inspire a group of stores, fostering a 'one team' culture.
• Enhance store performance by translating strategic goals into actionable plans.
• Drive people development and succession planning in partnership with the Region.

Skills

Leadership

Team Management

Customer Service

Organizational Skills

Communication

Job description

Cluster Manager - Lewisham

Salary: £39,000 to £41,000

Locations: Lewisham, Brixton, Wandsworth, Beckenham, Forest Hill and Clapham

TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we've proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become 'Your Hub of the High Street'.

About the role

As a Cluster Manager, you’ll lead and inspire a group of TGJones and Post Office stores, driving a unified, high-performance culture across multiple locations. Through strong leadership and a collaborative approach, you’ll ensure your teams deliver exceptional customer service, meet business objectives, and operate efficiently and compliantly. Your role will be key in supporting our customers through every life stage—from their first job to their first holiday—and making our stores places they trust and enjoy.

• Leading a group of stores remotely, fostering a 'one team' culture with Store Leaders, Post Office Managers, and colleagues.
• Enhancing store performance by translating Retail Scorecards, Trading Plans, and strategic goals into focused, actionable plans.
• Coaching and developing team leaders to set and meet clear, measurable targets, while maintaining high engagement and accountability.
• Ensuring all stores in your cluster meet legal, health and safety, and regulatory compliance standards.
• Driving people development and succession planning in partnership with the Region, identifying talent and supporting long-term career progression.
• Keeping teams informed on business performance and encouraging an ownership mindset through transparent and regular communication.
• Collaborating with Head Office and leveraging local insights to identify opportunities for growth and community involvement.

About you

We’re looking for a confident and experienced retail leader with the ability to manage and motivate multiple teams across different sites. You’ll be commercially minded, people-focused, and driven by a passion for operational excellence and service delivery. As a Cluster Manager, your leadership will play a critical role in developing talent, achieving KPIs, and ensuring each store is a vibrant, customer-centric hub on the high street.

• Experience as a Store Manager (or equivalent), ideally with exposure to multi-site or area management.
• Proven ability to lead and inspire diverse teams to meet ambitious performance targets.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Solid understanding of the full employee lifecycle, from recruitment to development and performance management.
• A people-first leadership style focused on building inclusive, high-performing teams.
• Skilled communicator with the confidence to influence stakeholders across store teams and Head Office.

About us

Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that supports growth, values ideas, and believes in delivering excellent service to our communities. Whether you’re looking to progress your career or take on a new challenge, you’ll find TGJones to be a place where your efforts are recognised, and your development is supported.

Company benefits for our store and post office colleagues include in-store employee discounts, generous 3rd party discounts, an employee assistance programme, flexible shifts, company pension, and more.

At TGJones, we’re committed to building an inclusive and welcoming workplace where everyone can be themselves and thrive. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!