Club Operations & Member Experience Lead

Everlast Gyms; Cambourne; On-site; GBP 32,000 - 45,000; Full time

Job summary

Everlast Gyms seeks an Assistant General Manager to drive club performance, coach a responsive team and deliver a best-in-class member experience. You will lead by example, ensure high standards, and contribute to profitable operations.

You'll manage daily operations, support recruitment, and engage members with a proactive service mindset, including evenings and weekends as required. This role anchors our commitment to exceptional customer experiences and business growth.

Qualifications

• Previous leadership experience within fitness, leisure, hospitality or retail.
• Strong communication and interpersonal skills with a customer-centric approach.
• Commercial awareness with ability to influence performance and sales.
• Experience driving member engagement, retention and service standards.

Responsibilities

• Lead and coach a high-performing team to deliver outstanding member service.
• Drive revenue streams including memberships and personal training through effective engagement.
• Monitor KPIs and implement initiatives to improve profitability and efficiency.
• Ensure exceptional member journey, welcoming environment and rapid issue resolution.
• Underpin health & safety, cleanliness and operational standards across the club.

Skills

Leadership experience

Communication skills

Commercial awareness

Customer experience focus

Flexible working hours

Education

Level 2 Fitness Qualification

Job description

Everlast Gyms seeks an Assistant General Manager to drive club performance, coach a responsive team and deliver a best-in-class member experience. You will lead by example, ensure high standards, and contribute to profitable operations.

You'll manage daily operations, support recruitment, and engage members with a proactive service mindset, including evenings and weekends as required. This role anchors our commitment to exceptional customer experiences and business growth.