Cloud VDI Support Engineer - Citrix/AVD Specialist

Scc; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

SCC is seeking a Tech Support - Cloud VDI professional to join the UK Infrastructure Team. You will handle incidents and tasks via ServiceNow, plan changes, and liaise with teams to deliver chargeable work for customers. Security clearance or eligibility is required.

Role requires strong Citrix, VDI, and AD skills, plus experience with AppSense/Ivanti and FSLogix. Hybrid working in the UK and a competitive benefits package are offered.

Qualifications

• Relevant experience in IT systems administration or engineering roles within large MSPs.
• Expertise in virtualized Desktop environments Citrix, Citrix Cloud, AVD, Azure Stack HCI, and Nerdio.
• Hands-on experience with Windows Server 2012–2019 and Active Directory for GPOs.
• Knowledge of AppSense/Ivanti, FsLogix, Netscaler, XenApp/XenDesktop, Delivery Controllers.

Responsibilities

• Manage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.
• Understand virtualization environments like VMware, Hyper-V and Azure.
• Work with AD GPOs and profile management including FsLogix.
• Provide clear technical support for Citrix environments including Netscaler, XenApp/XenDesktop.
• Support User Workspace Environments and use tools to enhance user experience across virtual platforms.
• Troubleshoot and document configurations, changes, and SOPs.

Skills

Time management

Effective communication

Customer relationships

Tools

Citrix Onprem & Cloud

AVD

Nerdio

VMware

Hyper-V

Microsoft Azure

FsLogix

AppSense/Ivanti

Netscaler

XenApp/XenDesktop

Delivery Controllers

Active Directory (GPOs)

Windows Server 2012-2019

Job description

SCC is seeking a Tech Support - Cloud VDI professional to join the UK Infrastructure Team. You will handle incidents and tasks via ServiceNow, plan changes, and liaise with teams to deliver chargeable work for customers. Security clearance or eligibility is required.

Role requires strong Citrix, VDI, and AD skills, plus experience with AppSense/Ivanti and FSLogix. Hybrid working in the UK and a competitive benefits package are offered.