3rd line Citrix SME

CBSbutler Ltd.; Preston; On-site; GBP 54,000 - 57,000; Full time

Job summary

CBSbutler Ltd. is seeking a 3rd Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

The role requires current SC clearance, is inside IR35, and the daily rate is £290-£310. You will lead investigations, manage Citrix policies, patches and migrations, and collaborate with architecture and engineering teams.

Qualifications

• 3rd Line / Senior Infrastructure Support experience.
• Strong hands-on experience with Citrix Virtual Apps & Desktops (XenApp/XenDesktop).
• Experience supporting VMware/Hyper-V/XenServer environments.
• Knowledge of Windows 10/11 and ITIL enterprise support models.
• Active SC Clearance is essential.

Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL processes.

Skills

Senior Infra Support

Citrix VAD

Citrix Cloud

NetScaler ADC

Citrix WEM

Windows Server

Active Directory

Group Policy

FSLogix

VMware

Hyper-V

SC Clearance

ITIL

Tools

Citrix XenApp/XenDesktop

Citrix Cloud

NetScaler ADC

Citrix WEM

Hyper-V

VMware

XenServer

Windows Server

Active Directory

Group Policy

FSLogix

Job description

3rd Line Citrix SME

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

+£290 - £310 a day

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with:
  • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
  • Citrix Cloud
  • NetScaler ADC
  • Citrix WEM
  • Windows Server, Active Directory and Group Policy
  • FSLogix
• Experience supporting VMware, Hyper-V and/or XenServer environments.
• Strong knowledge of Windows 10 and Windows 11.
• Experience with ITIL and enterprise support models.
• Excellent problem-solving and communication skills.
• Active SC Clearance is essential.