Virtual Desktop Operations Engineer – Citrix / VDI

TECEZE; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology company in London is seeking a Virtual Desktop Operations Engineer to manage Citrix environments and VDI operations. This role involves supporting both Citrix Cloud and on-prem environments, along with optimising Azure VDI. Applicants should have strong experience in Citrix technologies, as well as VDI performance tuning, capacity planning, and operational support. Additionally, familiarity with banking security standards is required for this challenging position.

Qualifications

• Strong enterprise experience with Citrix XenApp, XenDesktop, StoreFront, and Citrix Cloud.
• Expertise in VDI performance tuning, capacity planning, and monitoring.
• Strong knowledge of Microsoft enterprise desktop OS.

Responsibilities

• Manage multiple Citrix XenApp & XenDesktop sites and tenants.
• Support Citrix Cloud and on-prem environments.
• Operate and optimise Azure VDI and large-scale VDI/RDP deployments.
• Monitor performance, capacity, and availability of Citrix components.
• Execute application releases and platform changes.

Skills

Citrix XenApp

Citrix XenDesktop

Citrix Cloud

VDI performance tuning

Capacity planning

Operational support

Tools

Azure VDI

Job description

Virtual Desktop Operations Engineer – Citrix / VDI

Location: Canary Wharf, London

Key Responsibilities

• Manage multiple Citrix XenApp & XenDesktop (VDI) sites and tenants
• Support Citrix Cloud (DaaS, Performance & Security Analytics) and on-prem environments
• Operate and optimise Azure VDI and large-scale VDI/RDP deployments
• Monitor performance, capacity, and availability of Citrix components
• Execute application releases, platform changes, and BAU operations
• Provide L3 incident and problem management, including root cause analysis
• Implement automation and proactive monitoring to improve service reliability
• Support BCM/DR activities and comply with banking security standards
• Mentor L1/L2 teams and maintain operational documentation

Core Skills & Experience

• Strong enterprise experience with Citrix XenApp, XenDesktop, StoreFront, Citrix Cloud
• Expertise in VDI performance tuning, capacity planning, and monitoring
• Strong knowledge of Microsoft enterprise desktop OS
• Experience in regulated / banking environments
• Excellent troubleshooting and operational support skills