Cloud Support Engineer – SaaS Troubleshooting & Real‑Time Help

Quik Hire Staffing

United Kingdom

On-site

GBP 28,000 - 42,000

Full time

3 days ago

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Job summary

Quik Hire Staffing is seeking a Support Engineer to work full-time on a cloud-based platform. You will troubleshoot and resolve technical issues for users primarily through chat and email, ensuring high customer satisfaction and timely resolution.

The role involves knowledge-sharing, updating internal knowledge bases, and collaborating with engineering to escalate complex issues to resolution. Strong English communication and cross-OS troubleshooting are essential.

Qualifications

Experience providing technical support in a SaaS or cloud-based environment.
Proficiency with ticketing systems and CRM tools for issue tracking and resolution.
Strong written and verbal communication skills in English.
Ability to troubleshoot technical issues across multiple operating systems and platforms.

Responsibilities

Diagnose and resolve technical issues reported by users via chat and email in a timely manner.
Document solutions to common problems and update knowledge base articles for internal and external use.
Collaborate with engineering teams to escalate and track complex technical issues to resolution.
Provide clear, concise, and actionable guidance to users on platform features and best practices.
Monitor and respond to platform-related inquiries in real time to minimize user downtime.