SaaS Support Engineer

zincwork; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

zincwork in London is seeking a diligent SaaS Support Engineer to join our team. You’ll provide technical support for our software, diagnosing and resolving user issues in collaboration with Customer Success and Engineering.

You’ll tackle complex bugs, contribute to investigations, and share learnings that help the team better support our users. If you enjoy debugging tough problems and collaborating across teams, this role is for you.

Qualifications

• SaaS software support experience preferred.
• Ability to diagnose and resolve user issues.
• Strong debugging and investigative skills.

Responsibilities

• Provide technical support for our SaaS software and diagnose user issues.
• Collaborate with Customer Success and Engineering to resolve bugs.
• Contribute to investigations and share learnings to improve support.
• Help the team understand how complex applications behave in real-world use.

Skills

Problem solving

Debugging

Customer support

Collaboration

Job description

As our product keeps evolving and scaling to support more customers than ever before, we’re looking for a diligent, proactive, and problem-loving SaaS Support Engineer to join our team!

You’ll provide technical support for our software, working closely with Customer Success and Engineering to diagnose and resolve user issues. You’ll help tackle complex bugs, contribute to challenging investigations, and share learnings that help the team better support our users. If you enjoy debugging tough problems and collaborating across teams, this role is for you.This role focuses on supporting a software product rather than internal IT systems or hardware, and is well suited to candidates who enjoy problem-solving and understanding how complex applications behave in real-world environments.