Cloud Support Engineer - Incident & Monitoring

Perspectum Ltd; Oxford; On-site; GBP 45,000 - 70,000; Full time

Job summary

Perspectum Ltd is seeking a Technical Support Engineer to triage and resolve issues in our cloud infrastructure. You will monitor alerts, diagnose platform problems, and work with engineering to implement improvements while maintaining strong stakeholder relationships.

Ideal candidates will combine strong communication, detail orientation, and teamwork with the ability to work independently on BAU tasks and documentation improvements.

Qualifications

• Actively monitor and triage incoming alerts or errors.
• Proactively monitor production systems for issues and incidents.
• Resolve common issues or routine requests, following SOPs.
• Collaborate with internal engineering teams to resolve significant incidents or bugs.
• Act as the point of contact for communicating with stakeholders regarding ongoing issues.
• Keep accurate records of issues, along with solutions, to refer to in future instances.

Responsibilities

• Actively monitor and triage incoming alerts or errors.
• Proactively monitor production systems for issues and incidents.
• Resolve common issues or routine requests, following (and creating) Standard Operating Procedures.
• Collaborate with internal engineering teams to resolve significant incidents or bugs.
• Act as the point of contact for communicating with stakeholders regarding ongoing issues.
• Keep accurate records of issues, along with solutions, to refer to in future instances.

Skills

Attention to detail

Strong communication

Teamwork

Independent work

Education

Bachelor's degree in a technical or scientific discipline

Tools

Jira

SharePoint

Scripting & automation tools

Monitoring & alerting tools

Job description

Perspectum Ltd is seeking a Technical Support Engineer to triage and resolve issues in our cloud infrastructure. You will monitor alerts, diagnose platform problems, and work with engineering to implement improvements while maintaining strong stakeholder relationships.

Ideal candidates will combine strong communication, detail orientation, and teamwork with the ability to work independently on BAU tasks and documentation improvements.