SaaS Support Specialist — Remote & Growth Opportunities

your Jared; United Kingdom; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Volunteer days

LinkedIn Learning access

Private medical cover

Job summary

Informa TechTarget is seeking a Support Specialist to provide multi-channel customer support, troubleshoot technical issues, and assist with backend configuration. You will work with a fast-growing B2B tech audience and collaborate with multiple teams to drive customer success.

The role requires 1-3 years in support, SaaS familiarity, and experience with Zendesk/Jira/Salesforce Service Cloud. Hybrid work with in-office collaboration is offered.

Qualifications

• 1-3 years in customer support or IT helpdesk.
• SaaS platform experience.
• Familiarity with ticketing systems (Zendesk, Jira, Salesforce Service Cloud).

Responsibilities

• Provide internal and external customer support via written communication, phone, live chat and/or video meetings.
• Troubleshoot and escalate technical issues while maintaining high customer satisfaction.
• Perform administrator-level activities/backend setup for product configuration.
• Document and maintain accurate records of customer interactions via ticketing systems.
• Collaborate with internal teams (Customer Success, Products, Tier 2 Support) to improve issues and efficiency.

Skills

Customer support

IT helpdesk

Technical support

SaaS platform experience

Education

Computer Science/Information Systems background

Tools

Zendesk

Jira

Salesforce Service Cloud

Job description

Informa TechTarget is seeking a Support Specialist to provide multi-channel customer support, troubleshoot technical issues, and assist with backend configuration. You will work with a fast-growing B2B tech audience and collaborate with multiple teams to drive customer success.

The role requires 1-3 years in support, SaaS familiarity, and experience with Zendesk/Jira/Salesforce Service Cloud. Hybrid work with in-office collaboration is offered.