Cloud Support Engineer — Incident Triage & Troubleshooting

Perspectum Diagnostics Ltd.; Oxford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Perspectum Diagnostics Ltd. seeks a Technical Support Engineer to assist with technical support issues within Perspectum’s cloud infrastructure and handle routine business-as-usual tasks.

You will triage alerts, monitor systems, and escalate as needed while collaborating with engineering teams to resolve incidents and improve tools and processes. The role requires logical thinking, methodical planning, and strong organisational skills, with the ability to communicate effectively with

Qualifications

• Excellent attention to detail and strong communication skills.
• Ability to work in a team and independently.
• Organisational and prioritisation skills.

Responsibilities

• Actively monitor and triage incoming alerts or errors.
• Proactively monitor production systems for issues and incidents.
• Resolve common issues or routine requests following Standard Operating Procedures.
• Collaborate with internal engineering teams to resolve significant incidents or bugs.
• Act as the point of contact for communicating with stakeholders regarding ongoing issues.
• Keep accurate records of issues and solutions for future reference.

Skills

Attention to detail

Communication skills

Teamwork

Organisation

Problem solving

Independent working

Education

Bachelor's degree in a technical/scientific discipline

Tools

Jira

SharePoint

Scripting

Automation tools

Monitoring tools

AI tooling (Claude Code)

Job description

Perspectum Diagnostics Ltd. seeks a Technical Support Engineer to assist with technical support issues within Perspectum’s cloud infrastructure and handle routine business-as-usual tasks.

You will triage alerts, monitor systems, and escalate as needed while collaborating with engineering teams to resolve incidents and improve tools and processes. The role requires logical thinking, methodical planning, and strong organisational skills, with the ability to communicate effectively with