Cloud Support Apprentice: Launch Your IT Career

QA; London Borough of Hackney; In loco; GBP 8900 - 13.000; Part-time

Descrizione del lavoro

Inspire ATA, placed with True Compliance, is offering an apprenticeship to join a cloud-based building compliance platform team. You will handle customer inquiries via tickets and live chat, resolve issues, and contribute to knowledge base content while learning cloud software operations.

Working hours are set, with opportunities to progress into Cloud Support or Customer Success roles after successful completion of the apprenticeship.

Competenze

• GCSEs and maths/English at minimum level requirements.
• Willingness to learn cloud software and support processes.
• Interest in customer service and tech support roles.

Mansioni

• Act as first point of contact for customer support via ticketing and live chat.
• Manage and log incoming tickets with appropriate response times.
• Gather information from customers for clarification and resolution.
• Troubleshoot user issues and escalate when needed.
• Guide customers in using the platform and features.
• Produce and maintain knowledge base articles for end users.
• Support SLAs and monitor ticket progress to resolution.

Conoscenze

Organisation

Communication skills

Customer focus

Problem solving

Teamwork

Learning ability

Time management

Proactive attitude

Adaptability

Technical literacy

Formazione

GCSEs (4+ incl Maths & English)

Descrizione del lavoro

Inspire ATA, placed with True Compliance, is offering an apprenticeship to join a cloud-based building compliance platform team. You will handle customer inquiries via tickets and live chat, resolve issues, and contribute to knowledge base content while learning cloud software operations.

Working hours are set, with opportunities to progress into Cloud Support or Customer Success roles after successful completion of the apprenticeship.