Cloud IT Support Assistant – Hybrid, Entry-Level Tech

Instant On IT; City Of London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Learning & certifications

Career progression reviews

21 days holiday

Birthday day off

Private healthcare

Pension scheme

Cycle to work

Referral scheme

Eyecare vouchers

Central London location

Job summary

Instant On IT in Central London is seeking an IT Support Assistant to join the Cloud Support Team. This entry-level role provides remote technical support, blending home working with in-office collaboration, and exposure to cutting-edge technologies.

You will focus on starters and leavers, PC builds, and delivering practical, jargon-free solutions to clients. A Computer Science degree and a proactive, customer-focused mindset are valued, with structured training and clear pathways to grow your

Qualifications

• Computer Science degree or related field.
• 6-12 months industry experience preferable but not essential.
• Basic understanding of hardware and peripherals including PCs, laptops and printers, Microsoft Office, Microsoft Server, Networking including LAN/WAN, firewalls and routers, Applications/software, Citrix.
• Great interpersonal skills and an excellent telephone manner.
• A methodical approach to problem solving.
• An ability to engage professionally and deliver an exceptional client experience at all times.

Responsibilities

• Provide remote technical support focusing on starters, leavers, and PC builds.
• Assist with onboarding and offboarding tasks and ensure smooth client transitions.

Skills

Interpersonal skills

Telephone manner

Problem-solving

Customer service

Self-motivation

Attention to detail

Education

Computer Science degree

Tools

Microsoft Modern Desktop

Intune

Autopilot

Power Platform

Azure

Job description

Instant On IT in Central London is seeking an IT Support Assistant to join the Cloud Support Team. This entry-level role provides remote technical support, blending home working with in-office collaboration, and exposure to cutting-edge technologies.

You will focus on starters and leavers, PC builds, and delivering practical, jargon-free solutions to clients. A Computer Science degree and a proactive, customer-focused mindset are valued, with structured training and clear pathways to grow your