IT Support Technician (Level 1) – Hybrid London, Day Rate

Systemiq; Greater London; Hybrid; GBP 46,000 - 65,000; Full time

Job summary

Systemiq is seeking a Level 1 IT Support Contractor to provide frontline technical support for staff across hardware, software and network-related issues in a hybrid London environment.

Based in the London office with three in-office days, you will set up hardware for new starters, manage user accounts, resolve tickets, and contribute to ISO 27001 compliance. The role reports to the IT Operations Manager and is paid on a day-rate basis.

Qualifications

• Prior experience in a first-line IT support or helpdesk role.
• Working knowledge of Windows 11.
• Working knowledge of Office 365 and Microsoft Entra ID (Azure AD).
• Familiarity with common office hardware (printers, monitors, laptops).
• Awareness of information security standards, ideally ISO 27001.
• Strong communication skills and a customer-focused approach.
• Ability to prioritise and manage multiple requests at once.
• Experience with ticketing systems (e.g. ServiceNow, SolarWinds) is an advantage.

Responsibilities

• Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed
• Set up and configure laptops, monitors, and other hardware for new starters and existing staff
• Support office print infrastructure, including troubleshooting printers and managing print queues
• Manage user account requests, such as password resets and access changes
• Maintain accurate records of support requests and resolutions in the ticketing system
• Support onboarding and offboarding processes, including account creation and equipment provisioning
• Provide basic support for common software tools and internal systems
• Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed
• Keep IT policy documents up to date and aligned with ISO 27001 information security standard
• Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed
• Escalate recurring or systemic issues to the IT Operations Manager

Skills

Windows 11

Office 365

Azure AD

Hardware setup

Printers

Ticketing

ISO 27001

Customer focus

Tools

ServiceNow

SolarWinds

Job description

Systemiq is seeking a Level 1 IT Support Contractor to provide frontline technical support for staff across hardware, software and network-related issues in a hybrid London environment.

Based in the London office with three in-office days, you will set up hardware for new starters, manage user accounts, resolve tickets, and contribute to ISO 27001 compliance. The role reports to the IT Operations Manager and is paid on a day-rate basis.