Cloud Infrastructure Specialist (Previous Relevant Experince is Required)

JR United Kingdom; High Wycombe; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Cloud Infrastructure Specialist in High Wycombe. This role involves developing customer relationships, monitoring incidents, and supporting Cloud services. The ideal candidate will have experience with Cloud technologies and a proactive approach to problem-solving.

Benefits

26 days annual leave plus public holidays

Company matched pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Ongoing development and support

Qualifications

• Experience in IT Managed Service support environment.
• Knowledge of on-premise Cloud Services desirable.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Assist with Proof of Concept scenarios and documentation.

Skills

Cloud technologies

Leadership

Problem-solving

Communication

Collaboration

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server 2016 or above

VMware vCloud Director

Job description

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Cloud Infrastructure Specialist (Previous Relevant Experience is Required), High Wycombe

Client: Telent

Location: High Wycombe, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers a fantastic opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development in challenging projects.

The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to build and maintain the nation's critical infrastructure.

What you’ll do:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services (TCS).
• Follow internal and external processes concerning task allocation, completion, reporting, and change management.
• Assist with Proof of Concept (PoC) scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Review engineering technical documentation peer-wise.
• Lead or assist in pre-staging equipment for customer sites.
• Attend customer meetings such as support reviews, project roadmaps, and incident reviews.
• Ensure accurate and timely submission of timesheets and expenses.
• Link certifications and training to business objectives and role requirements.
• Adhere to GDPR and security policies regarding sensitive data and security incidents.

Who you are:

The ideal Cloud Engineer will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience working in a support environment (IT Managed Service). On-premise Cloud Services experience is also desirable.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, including clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities and a proactive approach
• Strong ownership and work ethic
• Hands-on with relevant technologies
• Collaborative and trustworthy relationship-building skills
• Continuous improvement mindset
• Excellent communication skills
• Problem-solving passion
• Ability to work independently or within a team

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies, with support for skill development and making an impact. We foster an inclusive culture that values diversity and allows everyone to thrive.

The role includes benefits such as:

• 26 days annual leave plus public holidays, with options to buy or sell days
• Company matched pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Rewards
• Ongoing development and support

Our values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

#LI-Hybrid

#TJ-Hybrid

About Telent: Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and technology infrastructure across the UK. Join us to make a real impact and help connect communities with innovative technology.