Cloud Engineer (Previous Relevant Experince is Required)

Telent; Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology company in Southampton is seeking a Cloud Engineer to be the primary engineering representative on a Government Agency Managed Service contract. This hybrid role requires expertise in cloud and on-premises infrastructure, with responsibilities including incident management and proactive analysis of cloud performance trends. Ideal candidates will work closely with customer accounts and resolve support issues effectively.

Qualifications

• Proficiency in managing cloud environments and infrastructures.
• Experience with incident escalation and support.
• Ability to analyze cloud performance trends.

Responsibilities

• Act as the cloud representative for assigned customer accounts.
• Serve as the internal on‑site escalation point for support issues.
• Maintain proactive visibility of cloud service incidents.

Skills

Cloud infrastructure expertise

Incident management

Security analysis

Job description

Job Description

Cloud Engineer

When you join our Engineering Team at Telent, you’ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high‑performing team doing complex and critical work. Help build and keep the nation’s critical infrastructure connected and protected 24/7.

Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on‑premises or cloud‑related technical initiatives.

This is a hybrid working role, with a requirement to be in our client’s office in the Southampton region 2–3 times per week.

What you’ll do

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on‑premises infrastructure
• Serve as the internal on‑site escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation and resolution aligned with SLAs
• Add value through insight‑driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments
• Assist or lead in the cloud pre‑staging of...