Cloud-Driven Service Management Transformation Consultant

Capgemini Invent; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Learning & certification programs

Wellbeing support

Job summary

Capgemini Invent in the UK is seeking a Consultant in Service Management Transformation to help modernise client operations through cloud, AI and automation. You’ll work in multidisciplinary teams designing operating models, governance and ITSM improvements across industries.

You’ll analyse data, contribute to assessments and roadmaps, and deliver transformation programmes that boost performance, resilience and user experience.

Qualifications

• Experience applying ITIL 4/5 or equivalent service management frameworks.
• Ability to lead assessments, roadmaps and transformation programmes.
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and AI-enabled operations.

Responsibilities

• Design and deliver service management transformation initiatives.
• Contribute to service assessments, maturity reviews and tooling evaluations.
• Support cloud adoption, observability and automation for clients.

Skills

Service Management

Cloud transformation

AI-enabled operations

Automation

ITIL

Observability

DevOps

Stakeholder management

Analytical thinking

Education

ITIL Certification

Tools

ServiceNow

Jira Service Management

Freshworks

Job description

Capgemini Invent in the UK is seeking a Consultant in Service Management Transformation to help modernise client operations through cloud, AI and automation. You’ll work in multidisciplinary teams designing operating models, governance and ITSM improvements across industries.

You’ll analyse data, contribute to assessments and roadmaps, and deliver transformation programmes that boost performance, resilience and user experience.