Cloud & AI Service Management Transformation Consultant

Capgemini; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Learning & certification opportunities

Wellbeing support

Job summary

Capgemini Invent seeks a Service Management Transformation Consultant to help clients modernise service management, processes and operating models. You will work in multidisciplinary teams delivering assessments, roadmaps and governance enhancements for cloud adoption and AI-enabled operations.

You will leverage ITIL practices, AIOps insights and enterprise platforms such as ServiceNow to improve performance and user experience across industries.

Qualifications

• Experience applying ITIL 4/5 in service management and transformation.
• Ability to assess maturity and tooling and provide practical recommendations.
• Knowledge of cloud platforms and AI-enabled operations.

Responsibilities

• Design and deliver service management transformation initiatives and operating model improvements.
• Contribute to assessments, roadmaps and governance enhancements.
• Support AI-enabled capabilities and intelligent operations for clients.

Skills

ITIL 4

ITIL 5

AI-enabled operations

Cloud services

DevOps

SRE

Observability

Stakeholder management

Analytics

ServiceNow/Jira Service Management

Education

ITIL Foundation

Tools

ServiceNow

Jira Service Management

Freshworks

Job description

Capgemini Invent seeks a Service Management Transformation Consultant to help clients modernise service management, processes and operating models. You will work in multidisciplinary teams delivering assessments, roadmaps and governance enhancements for cloud adoption and AI-enabled operations.

You will leverage ITIL practices, AIOps insights and enterprise platforms such as ServiceNow to improve performance and user experience across industries.