Cloud Billing Team Leader

MarcDaniels; Maidenhead; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Salary £45,000–£50,000

Hybrid working model

Flexible working hours

Supportive environment

Development prospects

Job summary

MarcDaniels in Maidenhead is seeking a Cloud Billing Team Leader to guide a high-performing billing team within a fast-paced cloud services environment. You will oversee day-to-day operations, manage workloads and collaborate with Finance, Technology, Operations and Customer Services to ensure accurate cloud billing and timely delivery.

The role offers hybrid working (3 days in the office, 2 days at home), a salary of £45,000–£50,000, and strong opportunities for development within a growing

Qualifications

• Experience in billing/finance within cloud or managed services.
• Demonstrated leadership of operational teams.
• Strong Excel and data analysis skills, with problem-solving ability.

Responsibilities

• Lead day-to-day cloud billing operations and recurring cycles.
• Manage workloads to ensure accurate and timely billing outcomes.
• Coach and develop team members, supporting performance and growth.
• Escalate complex billing queries and operational issues.
• Monitor KPIs, service levels and team performance.
• Support governance, controls, reconciliations and audits.
• Collaborate with Finance, Technology, Operations and Customer Services to improve processes.
• Identify opportunities for automation and process improvement.
• Promote a positive, customer-focused high-performing team culture.

Skills

Billing experience

Leadership experience

Stakeholder management

Excel and data analysis

Problem-solving

Continuous improvement

Tools

Oracle NetSuite

Job description

Cloud Billing Team Leader

Maidenhead | £45,000 – £50,000 | Hybrid (3 days office / 2 days home) | Permanent

A growing and highly successful technology business is looking to appoint a Cloud Billing Team Leader to join its Finance Operations function. This is an excellent opportunity for an experienced billing or finance professional with leadership experience to take ownership of a high-performing team within a fast-paced and evolving cloud services environment.

The Role

Reporting into the Billing Manager, you will lead a team responsible for the accurate and timely delivery of cloud billing services. You’ll manage workloads, support team development, resolve operational challenges and drive continuous improvements across billing processes.

Working closely with teams across Finance, Technology, Operations and Customer Services, you’ll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow.

Key Responsibilities

• Lead the day-to-day delivery of cloud billing operations and recurring billing cycles
• Manage team workloads and priorities to ensure accurate and timely billing outcomes
• Coach, mentor and develop team members, supporting both performance and career growth
• Act as an escalation point for complex billing queries and operational issues
• Monitor KPIs, service levels and team performance
• Support governance, controls, reconciliations and audit requirements
• Collaborate with stakeholders across multiple business functions to improve processes
• Identify and implement opportunities for automation and operational improvement
• Promote a positive, customer-focused and high-performing team culture

Skills & Experience Required

• Experience within a billing, finance, technology, telecoms, cloud or managed services environment
• Previous experience leading, supervising or coordinating operational teams
• Strong stakeholder management and communication skills
• Experience managing high-volume processes and competing priorities
• Understanding of operational controls, governance and service management
• Strong Excel and data analysis skills
• Proactive approach with excellent problem-solving capabilities
• Passion for continuous improvement

Desirable Experience

• Cloud, subscription or usage-based billing experience
• Knowledge of Microsoft, AWS or Adobe billing environments
• Experience using Oracle NetSuite
• Exposure to Lean, Six Sigma or similar process improvement methodologies
• Experience supporting business change or transformation programmes

What’s on Offer

• Salary of £45,000 – £50,000
• Hybrid working model (3 days office / 2 days remote)
• Flexible working hours
• Supportive and collaborative working environment
• Opportunity to join a growing technology-focused business with excellent development prospects

If you’re an experienced billing professional with leadership experience and a passion for process improvement, we’d love to hear from you.