Cloakroom Attendant

The Ritz London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 holidays including bank holidays

Learning & Development opportunities

Employee discount for Ritz goods

Free laundry service for tailored制服

Complimentary meals on duty

Season ticket loan

Pension scheme

Employee mental health assistance

Employee Introductory Scheme

Training Fund Assistance

Job summary

The Ritz London invites applications for a Cloakroom Attendant in the Housekeeping Department. Based in central London, you will maintain cloakroom and public areas, greet guests, and support flawless guest experiences.

Ideal candidates have relevant 5* property experience, excellent English and customer service, and the ability to stay calm under pressure. The Ritz offers a highly competitive salary, generous holidays, career development, and staff benefits.

Qualifications

• Relevant experience in a 5* property is essential.
• Excellent customer service.
• Ability to work under pressure with strong organisational skills.
• Fluent English, spoken and written.
• Polite and professional attitude with guests.

Responsibilities

• Maintain cloakroom and public area spaces to a high standard.
• Preserve high standards of presentation and cleanliness in toilets and cloakroom areas.
• Greet guests and offer polite, friendly assistance.

Skills

Customer service

Work under pressure

Organisational skills

English fluency

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Cloakroom Attendant.

Our Cloakroom attendant plays a crucial role in maintaining the Cloakroom and public area spaces to ensure a seamless guest experience. Responsibilities for this role include preserving the high standards of presentation and cleanliness in the ladies and gentleman's toilets and cloakroom areas.; ensuring the replenishment of face clothes and towels within the cloakrooms; and to greet and offer assistance in a polite friendly and appropriate manner. You should be dedicated to excellence and ensuring our guests experience the highest levels of quality and service during their stay.

ENTRY REQUIREMENTS

• Relevant experience in a 5* property is essential
• Excellent customer service
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.