Butler

The Ritz London; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free meals on duty

Pension scheme

Employee discounts

Wellness support

Job summary

The Ritz London is seeking a dynamic Butler to join its Rooms Division, delivering exceptional service to guests and upholding the hotel’s renowned 5-star standards. The role requires coordinating with Housekeeping, Room Service, Reception and Concierge to anticipate needs and ensure flawless guest experiences.

Ideal candidates will have relevant 5-Star property experience, superb English communication, and a polished, professional demeanor suitable for a luxury environment.

Qualifications

• Relevant experience in a 5-Star property or household equivalent is essential
• Excellent customer service skills and discretion
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

Responsibilities

• Provide unparalleled service to guests and ensure all facilities and requests are well taken care of, anticipating needs in advance
• Collaborate with Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain 5-star standards

Skills

Customer service

Discretion

Organisational skills

English fluency

Professional attitude

Team collaboration

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Rooms Division as a Butler.

The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining The Ritz London’s 5-star luxury standards. As a Butler, you will be responsible for providing unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of, and needs are anticipated in advance and managed accordingly. Our butler will be working closely with other departments such as Housekeeping, Room Service, Reception, and Hall Porters & Concierge to maintain the highest 5-star standards for our guests and their experiences.

ENTRY REQUIREMENTS

• Relevant experience in a 5-Star property or household equivalent is essential
• Excellent customer service skills and discretion
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.