Still Room Attendant

The Ritz London; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

28 holidays

Learning & Development

Employee discount scheme

Free laundry service

Complimentary meals on duty

Pension scheme

Mental health helpline

Season ticket loan

Job summary

The Ritz London is seeking a Still Room Attendant to uphold our 5‑star luxury standards within the Ritz Restaurant Department. You will support the restaurant team and take pride in meticulous care of service ware, linens, and hospitality tasks.

Key duties include polishing silver and china, laundering and preparing linens, and assisting with kitchen/restaurant operations as needed. A professional, guest‑centric attitude is essential.

Qualifications

• Experience in a 5‑Star or fine dining property is desirable.
• Excellent customer service skills.
• Ability to work under pressure and stay organised.
• Good command of spoken and written English.
• Polite and professional attitude with guests.

Responsibilities

• Polish silver, china and glassware before and after each service.
• Count and separate soiled or damaged linen and prepare fresh linen before each service.
• Ensure coffee, tea and milk pots are cleaned after use.
• Support the kitchen and restaurant teams with reasonable requests.

Skills

Customer service

Work under pressure

Organisational skills

English language

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Ritz Restaurant Department as a Still Room Attendant.

The ideal candidate will be dedicated to upholding The Ritz London's 5-star luxury standards. As a Still Room Attendant you will be responsible for supporting the Restaurant team. Duties also involve taking pride in the care of the restaurant, down to the finest and most minute details, including: polishing all silver, china, and glassware before and after each service; counting and separating soiled or damaged linen and preparing fresh linens before each service; ensuring the coffee, tea, and milk pots are carefully cleaned after each use; and undertaking reasonable requests to support the function of the kitchen and restaurant teams.

ENTRY REQUIREMENTS

• Relevant experience in a 5-Star or fine dining property is desirable
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Good command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.