Room Attendant

The Ritz London; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

28 holidays

Learning & Development

Employee discount

Free laundry

Complimentary meals on duty

Social events

Season ticket loan

Code Hospitality App

Wellness treatments

Pension scheme

Mental health helpline

Introductory scheme (£600)

Training Fund Assistance

Job summary

The Ritz London is seeking a dynamic Room Attendant to join our Housekeeping team. You will ensure guest rooms are serviced to an exceptional standard, support public area maintenance, and prepare trolleys for efficient operations.

A keen eye for details, customer care, and a proactive attitude are essential to delight guests. We offer a highly competitive salary, 28 holidays, learning and development opportunities, and employee benefits including discounts, meals on duty, pension, and wellness

Qualifications

• Relevant experience in a five-star property is desirable.
• Excellent customer service skills, with an eye for fine details.
• Ability to work under pressure and prioritise.
• Good command of the English language.

Responsibilities

• Service rooms to an excellent standard.
• Assist with servicing of public areas.
• Prepare room attendants’ trolleys.
• Assist with guest requests or queries.

Skills

Customer service

Attention to detail

Work under pressure

English language

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping as a Room Attendant.

Our Room Attendants are responsible for ensuring rooms are serviced to an excellent standard, assisting with the servicing of public areas, preparing room attendants’ trolleys, and to assist with any guest requests or queries. In this role, a candidate should be enthusiastic and initiative-taking to assist with the smooth and efficient running of hotel operations. Attention to even the smallest of details, a focus on customer care and delighting guests, and excellent work ethic are essential.

ENTRY REQUIREMENTS

• Relevant experience in a five-star property is desirable
• Excellent customer service skills, with an eye for fine details
• Possess the ability to work under pressure and have the ability to prioritise
• Good command of the English language
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme(£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.

Compensation: Competitive salary