Clinical Trials Call Center Recruiter – Bank Hours

Fortrea; Leeds; On-site; GBP 12,398,000 - 17,909,000; Part time

Job summary

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey. This Bank (0-hours) position covers answering inquiries about study participation, scheduling screenings, and data entry for potential participants.

Candidates should have GCSE-level education, strong English communication, and the ability to follow scripts with accuracy. Prior customer service or call centre experience is preferred and a flexible schedule including evenings/weekends may be required.

Qualifications

• Experience in customer service or call centre preferred.
• Strong written and verbal communication in English.
• Good computer skills and ability to follow scripts precisely.

Responsibilities

• Handle public inquiries about study participation by phone or email.
• Schedule screening appointments for potential participants.
• Enter participant information into the database accurately.
• Provide study information and screen potential participants against requirements.
• Support the screening department and escalate issues as needed.

Skills

Customer service

Call centre

Attention to detail

English proficiency

Education

GCSE level

Tools

MS Word

Job description

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey. This Bank (0-hours) position covers answering inquiries about study participation, scheduling screenings, and data entry for potential participants.

Candidates should have GCSE-level education, strong English communication, and the ability to follow scripts with accuracy. Prior customer service or call centre experience is preferred and a flexible schedule including evenings/weekends may be required.